Customer Service Representative - No Nights, No Weekends!

Customer Service Representative

Location: Dayton, NJ

Schedule: Monday Friday, 7:30 AM 4:30 PM (No Weekends!) Competitive Pay: Salary $41,500 to $47,500 + Comprehensive Benefits Package Requirement: Reliable transportation is a must for daily attendance.

Why You'll Love Working With Us

• Competitive Compensation: We offer a highly competitive salary range of $41,500 to $47,500, with starting pay tailored to your unique skills and experience.
• True Work-Life Balance: Lock in a steady, predictable schedule from Monday through Friday (7:30 AM 4:30 PM). Enjoy consistent hours during the week and get the rewarding, weekend-off routine you deserve.
• Career Growth: We provide a dedicated focus on your professional development, helping you master skills and advance within the premium luxury stone and tile market.
• Health & Wellness: Take care of yourself and your family with comprehensive medical, dental, and vision insurance, plus Teladoc access, life insurance, and wellness initiatives.
• Financial Security: Build your future with a robust 401(k) plan featuring company matching and flexible Roth options, alongside an identity theft protection plan.
• Generous Time Off: Recharge with a robust Paid Time Off (PTO) schedule.
• Impact & Philanthropy: We support the causes you care about by matching your charitable donations and providing paid time off specifically for volunteering.
• The Perks: Enjoy exclusive team member product discounts and a workplace culture that is unmatched.

About the Role

Garden State Tile has been a premier luxury tile distributor since 1957. As a Customer Service Representative, you will focus entirely on the front-of-house customer experience and order management. You will utilize cutting-edge Epicor Prophet 21 (P21) software to manage client accounts, process orders, and handle quoting. You won't be handling physical warehouse laboryour mission is to actively drive our signature "concierge-level" experience from the desk, supporting team GST and consumers.

What You'll Do

• Manage Order Lifecycle via Epicor P21: Process, schedule, and track orders from birth to final delivery using Epicor Prophet 21 technology, ensuring seamless administrative accuracy.
• Support Commercial Sales: Assist with commercial quoting, putting together accurate, timely, and professional price estimates.
• Drive Concierge Excellence: Go above and beyond to provide top-tier, "concierge-level" customer service to all both internal and external.
• Master Product Knowledge: Continuously educate yourself on the diverse GST luxury ceramic, porcelain, and natural stone product lines to confidently answer inquiries.

Who You Are

• A tech-savvy communicator who is highly comfortable navigating specialized ERP software like Epicor P21 to track inventory and manage logistics data.
• A "concierge" mindset professionalyou go above and beyond for every client and team member to ensure satisfaction.
• A detail-oriented worker who understands that operational efficiency and inventory accuracy drive customer happiness.
• A team player who thrives in a fast-paced environment and is committed to maintaining a safe, clean, and organized workspace.
• A reliable professional looking to grow a long-term career with a supportive, family-owned company.

Background checks will be conducted post job offer. All offers of employment at Garden State Tile are contingent upon clear results of a standard background check and only if the position is safety-sensitive or transportation related, for example equipment operator or driver; additional background searches including Drug Testing and Driving Records will be completed.

Garden State Tile is an equal opportunity employer and believes that to build the best team we must hire using an objective lens. We are committed to fair hiring practices, hiring team members for their potential and advocating for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.