Customer Service Representative

Job Description

Job Description

We are seeking a Customer Service Representative to join our pack! The Customer Service Representative is responsible for providing every client with a "WOW" experience”. As a CSR, you are the face of the company and as such your purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP.

Job functions include but are not limited to:

• Greet all customers coming into the building with a smile.
• Performs Check In/Check Out and reservation procedures in the POS system.
• Accepts payment from customers.
• Takes custody of pets and makes sure they are properly placed in the building.
• Answers telephone inquiries.
• Works closely with manager in charge to handle small office tasks.
• Provides tours of the facility to potential customers when necessary.
• Responsible for feeding and medicating of all dogs.
• Provides personal playtimes for dogs when such a service is requested.
• Takes dogs outside for elimination breaks.
• Sanitation of the lobby, all boarding and daycare accommodations.
• Monitoring Daycare.
• Bathing.

Technical Skills:
• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.

Personal Characteristics:
• Must be able to communicate with all types of people, remain calm, mediate and problem solve
• Salesmanship personality and comfort
• Ability to multitask
• A “Can-Do - It is my job” attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate a love for dogs
• Well-organized and efficient

 

Some weekend and holidays hours may be required.