Customer Service Call Center Representative

Job Description

Job Description

BCforward is seeking a highly motivated and experienced CSR

Job Title: Customer Service Call Center

Location: 4500 AMON CARTER BLVD, Fort Worth, TX, USA, 76155

Duration: 6 to 12 Months Contract

Pay Rate: $21/On W2.

Department- 401k Retirement and Benefits

Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.

Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

REQUIRED skills:

REQUIREMENT of 2 or more years of customer service experience and below skills.

Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information

Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT

Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment

Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients

Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise

Positive attitude that embracing coaching as an opportunity to improvement in current role

Ability to handle confidential matters and sensitive information in a responsible manner.Ambitious and self-motivating

Notes:

So below is an example of what a posting can look like. Very important the candidate’s are to understand the expectations of course. I also listed some notes for you to have with the recruiters please.

Talking points to have with candidates before submitting to req on expectations:

Cell phones ( manager will discuss designated locations for calls and times calls can happen)

Dress code (professional business casual attire) REQUIRED ON INTERVIEWS AS WELL

Attendance (utilizing the proper call out duty line, communicating with direct supervisor and vendor, showing up for training/ work on the daily)

Punctuality (16 hours within first 90 days allotted) RECOMMENDED TO NOT HAVE TIME OFF DURING TRAINING PERIOD.

MUST be able to work in a virtual setting on site during training. PLEASE DO NOT BRING PERSONAL ITEMS SUCH AS BLANKETS.