Customer Retention Specialist

Join Quill, a valuable part of the Staples family of brands, as an Inside Sales Representative focused on reactivating and growing existing customers .

Youll work 100% company-provided customer contacts , engaging customers who already have a relationship with Quill but havent ordered recently. Your role is to reconnect, drive new orders, and expand revenue within enterprise accounts .

This is a strong opportunity for:

• Recent graduates starting a sales career
• Early-career professionals building sales experience
• Experienced sellers looking for structured pipeline and earning potential
• Career transition from customer service, or other customer-facing roles with desire to move into a sales career

What youll be doing:

• Make high-volume outbound calls to inactive customers (7+ months)
• Re-engage and convert non-ordering locations within existing accounts
• Prospect additional locations tied to enterprise customers
• Handle inbound calls and convert inquiries into sales
• Identify customer needs and recommend solutions
• Negotiate pricing and generate quotes
• Use customer data to identify upsell opportunities
• Meet or exceed monthly activity and sales targets
• Maintain accurate CRM records and pipeline activity
• Collaborate with Account Managers and internal sales teams

What you bring to the table:

• Motivation to hit goals and earn commission
• Curious and willing to ask questions
• Resilient and persistent when handling rejection
• Comfort with high-volume outbound calling
• Strong communication and listening skills
• Ability to quickly identify customer needs
• Strong organization and multitasking ability
• Resilience and positive mindset
• Eagerness to learn and grow in sales

Basic Qualifications

• High school diploma or GED
• 6+ months of sales or related customer-facing experience OR recent college graduate with interest in sales
• Comfortable making outbound calls daily
• Ability to work 4 days onsite in Lincolnshire, IL

• Proficiency with Microsoft Excel, PowerPoint, Outlook

Preferred Qualifications

• 1+ years B2B sales or B2B service experience
• Experience meeting sales or productivity goals (metrics / KPIs)
• Familiarity with CRM tools (Salesforce or similar)
• Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

Note: This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.

$22.75/hour - $27.00/hour, plus incentive opportunity

The salary range represents the expected compensation for this role at the time of posting. ? The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. ??? Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.

At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.