Manager, Business Development

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

Business Development Manager, Enterprise BDR Chicago • Hybrid (minimum 3 days/week in-office) • Business Development

About The Role

The Business Development team shapes Braze's future revenue every day. It's the team at the forefront of identifying, understanding, and helping prospective customers build, enhance, or transform their customer engagement strategy and it's one of the most energetic, fast-paced teams at Braze.

We're looking for a proven business development leader to manage and coach our highly ambitious Financial Services (FINS) BDR team in Chicago, driving outbound pipeline growth through hands-on coaching, disciplined operations, and a genuinely collaborative, performance-minded culture. You'll join a group of Business Development leaders who take action, share what's working, and hold each other to a high bar.

What You'll Do

Business Development is a high impact, highly visible team. Attention to detail, pace and energy are crucial. BDRs at Braze don't just hunt to deliver meetings, they are also responsible for actively selling to prospects and qualifying opportunities against qualification criteria. Delivering a day-to-day structure and accountability, coaching cadences and value selling methodology is core to the role.

• Coach and quality-check the daily activity and quota performance of a mixed team of BDRs to ensure key metrics are consistently met.
• Hire and efficiently ramp new BDRs, delivering onboarding across product knowledge, buyer personas, competitive positioning, tools, and role-play practice.
• Run a regular coaching cadence covering time management, objection handling, prospecting tactics, and active listening.
• Partner with Sales, Marketing, and Partnerships leaders to strategize on pipeline and prospecting initiatives that support company-wide objectives, and to ensure the team has quality market coverage and penetration.
• Build and maintain a library of prospecting resources the team can draw on, and look for ways to run outbound with greater efficiency, including where AI and automation can reduce manual workload.
• Maintain a high-performance, team-oriented culture and morale, including performance management and succession planning as BDRs are promoted internally.
• Own accurate management reporting, deal forecast and commit, hiring pipeline, and project updates, using tools like Salesforce, Tableau, and Looker.
• Manage individual and team quota performance in real time, stepping in proactively rather than after the fact.
• Maintain strong written and verbal alignment with your regional Director and cross-functional stakeholders.

Success in this role means enabling your team to generate the volume and value of pipeline required to meet or exceed your team and individual BDR quotas. Managers are evaluated on three things: quota attainment (including performance management of individual BDR quotas), operational excellence (reporting, forecasting, process, and headcount planning), and personal brand (collaboration, innovation, and thought leadership). Consistently successful Managers have a clear, coached path to their next role at Braze.

What Success Looks Like in Your First 90 Days

• You've completed BDR onboarding yourself, living a day in the life of the rep and have a working command of Braze's messaging, pipeline strategy, and team performance metrics.
• You've established your operating rhythm: 1:1 cadences, reporting rhythms, and a real relationship with each person on your team.
• You're already adding tactical value, coaching, prospecting ideas, process feedback, so your team is equipped to hit their number and the team is on track for its segment quota.
• You're building fluency in the FinS narrative and its sub-segments (banking, insurance, mortgage/real estate, fintech) . You don't need to walk in an expert, but you're visibly building toward it.
• You've started sharing informed perspectives upward: what's working, what needs to change, and where you see opportunity in process or coverage.

Who You Are

You've done this before. You've carried an outbound number yourself, you've led people who carry one, and you know the difference between a team that's busy and a team that's productive. You bring:

Must-Haves

• 4+ years of B2B sales experience, including meaningful time in an outbound, SaaS environment.
• 2+ years leading a sales or business development team (Team Lead, Manager, or Director).
• A track record of quota over-performance - both what you personally carried and what the people you led delivered.
• Comfort managing multiple types of territories at once (high-volume outbound patches alongside higher-touch strategic ones), and across multiple strategies (breadth, persona-based, events, etc).
• Salesforce fluency and hands-on familiarity with modern prospecting tooling (Outreach, LinkedIn Sales Navigator, Gong, DemandBase, 6sense, ZoomInfo, or similar).
• Strong cross-functional relationship-building skills this role only works if you can align Marketing, Partnerships, Solutions Consulting, and Sales Leadership around a shared strategy.

Nice to Have

• Financial services or fintech industry experience - helpful for speaking the customer's language faster, but not required.
• Experience selling across multiple verticals over your career, which builds the same muscle.

How You Operate

• Genuinely people-first: you believe leadership means taking the blame and sharing the credit, and you take real ownership of your team's number.
• Action-oriented and relentlessly tenacious, with a player/coach mindset.
• Data-driven about KPIs, but equally attentive to the individual coaching and career conversations that keep a team motivated.
• Comfortable operating in ambiguity; FINS' go-to-market strategy is still being built, and you'll help shape it rather than inherit a finished playbook.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,000 and $96,000/year, with an expected On Target Earnings (OTE) between $126,000 and $160,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI:

• To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
• To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at View email address on click.appcast.io.

Please contact us at View email address on click.appcast.io with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.


To opt out of AI-assisted review of your application, please click the "Learn More" button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at View email address on click.appcast.io promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.