Practice Administrator

Practice Administrator

The Practice Administrator directly oversees provider clinical and administrative operations of the Kidney and Pancreas Transplant Program, including all offsite practices. The program is a fully integrated, multi-disciplinary collaboration of the Department of Surgery/Kidney Surgery, Department of Medicine/Transplant Nephrology and NYP Transplant Service Line. Working closely with the Surgical and Medical Directors, the position reports to the Division Administrator of the Division of Abdominal Organ Transplantation.

Responsibilities

• Oversee daily operations of the provider practices across the CUIMC main campus and all outreach sites.
• Optimize clinical space utilization and provider scheduling templates to maximize patient access and operational efficiency.
• Partner with offsite location leadership to ensure consistent, high-quality service delivery.
• Monitor clinical operations dashboards, including Front Desk, Scheduling, Referrals, In-Basket messaging.
• Review OR utilization dashboard and participate in division utilization meetings.
• Manage Surgery missing charge deferred charge reports, including and EPIC work queues, to ensure timely and accurate charge submission.
• Support customer satisfaction initiatives and implement patient experience improvement processes as needed.
• Demonstrate initiative, sound judgement, and problem-solving skills in addressing operational issues.
• Contribute expertise to projects, committees and department initiatives.
• Participate in provider credentialing processes, including clinical credentialing and Provider Enrollment Group (PEG) activities.
• Responsible for maintenance and distribution of monthly surgical faculty and fellow call schedules.
• Support marketing and social media efforts to enhance referral base, outreach and program expansion.
• Participate in budget development, reconciliation of projections and quarterly financial meetings.
• Order and manage administrative supplies as needed.

Strategy

• Monitor key performance indicators and implement performance initiatives using EMR dashboard tools.
• Develop and distribute performance reports and dashboards aligned with internal KPI targets.
• Collaborate with the NYP Transplant Service Line to streamline workflows, improve patient access, and meet performance metrics.
• Serve on interdisciplinary committees and participate in strategic and program development meetings as required.

People Management

• Supervise practice administrative associates, medical assistants; coordinate staffing coverage as needed.
• Conduct and document regular meetings and in-services to communicate policies, procedures and operational updates.
• Assist with recruitment, onboarding and human resource management activities.
• Build strong relationships with providers, clinical support teams, external program managers and NYP transplant service line teams to promote team collaboration and enhance patient experience.
• Evaluate staff performance and competencies; provide coaching, training and ongoing feedback.
• Manage timesheets and complete annual evaluations for Columbia and Service Corporation staff.

Compliance

• Ensure all KPI are monitored, met and reported accurately.
• Conduct assessments when targets are not achieved and implement corrective action plan.
• Track, document and report operational and compliance issues.
• Keep current knowledge of organizational, regulatory and patient privacy requirements and ensure completion of all required trainings for self and staff.
• Ensure a safe work environment and strict compliance with HIPAA and patient confidentiality standards.

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience.
• 4 years of related experience.

Preferred Qualifications

• Master's Degree is preferred.
• Experience in an academic medical center and/or clinical setting is preferred.

Other Requirements

• Excellent written and oral communication skills.
• Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments.
• Must be able to interact with all levels of faculty and staff as well as with internal and external constituents.
• Experience in specific hospital systems (EPIC, PowerBI).
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.