CNC Field Service Technician

Machine Service Technician

This role is located in Niles, MI.

Want to be a part of a fast-growing company that provides quality machine repair and maintenance for various manufacturing companies in the region and nationally? Enjoy working in a collaborative, open environment where you can work hard, have fun, and learn and grow? Then, we have an excellent career opportunity for you!

What we offer:

• Collaborative, team-focused work environment
• Flexible, family-oriented workplace
• Challenging and progressive "every day" career development
• Competitive pay for all positions
• Best practice PTO
• Paid holidays
• Comprehensive benefit programs
• Simple IRA with employer match
• Open communication, recognition programs, and team-building events
• And much more to motivated, hard-working individuals who want to make a real difference in their team, community, and role!

What you'll do:

As the service technician, you will review, troubleshoot, diagnose, and repair industrial machines and equipment - at the client's location and at the shop - to ensure a high-level of quality service, repair, and resolution each and every time.

Your accountabilities in the role:

• Review's service orders and prepares the necessary tools to go onsite to perform preventative or repair maintenance on machines and equipment in an efficient manner.
• Troubleshoots and diagnoses machine issues, or pulls parts to diagnose at the shop, and reviews the status with the customer to move the project forward.
• Researches defective parts, as needed, to provide quality and competitive part pricing for the quoting process.
• Liaisons with the customer and manager to relay the diagnosed obstacles, process, etc. for the manager to provide a comprehensive estimate for the job.
• Completes the preventative maintenance, ordering of parts, and repair in a complete and timely manner to eliminate unnecessary down-time.
• Works with the customers to validate the operation of the machines to ensure they are functioning efficiently.
• Cleans, lubricates, and prepares tools and work equipment for the next work order proactively for ease of operations.
• Supports the team in projects to continually enhance the skills and success of each individual and the group.

Position requirements:

• Education: HS diploma or GED preferred; will consider a combination of education, training, and experience.
• Experience: 1+ years of experience in a machine shop, operating large equipment; hydraulic, pneumatic, electrical, and/or CNC operating experience would be a plus.
• Certifications: N/A
• Functional skills: Strong mechanical aptitude to be able to troubleshoot, diagnose, and repair machines; basic math skills and common measuring skills are also required. Able to review, understand, and utilize equipment manuals, schematics, and other blueprints. Strong analytical and problem-solving ability. High attention to details and accuracy, making sure things are done right the first time.
• Technology skills: Solid ability to use technology and systems; inputs data into tablets/PCs.
• Language skills: Professional verbal and written skillset; able to present and inform customers and internal team members.
• Leadership/behaviors: Strong customer and quality focus; self-directed and proactive, independent thinker to make logical decisions; high sense of urgency with the ability to collaborate and learn from others; professional, organized, and keeps a clean work area. Team-focused, strong work ethics and core values; works hard but also has fun with others; open to learning; calm personality to work well with a diverse group of people in a machine shop environment. If this sounds like you, then you will blossom in this role!

Other important information:

Position status & salary: Hourly position with overtime. Negotiable with proven expertise in the diverse areas. And, the compensation will grow as the team member grows!

Reports to: CEO

Core hours: Monday – Friday typically; an occasional weekend based on customer needs; 6:30 – 4:30 pm typically; with a 40–48-hour work week on average

Travel: Day travel to regional customers; up to 5% overnight trips per year.

Work conditions: Working around heavy industrial machinery; requires steel-toed shoes and other protective equipment. Will drive a forklift and scissor lift after trained and certified.