Customer Service Representative (CSR) - Sparkle Express Car Wash (Ottawa, IL)

Customer Service Representative (CSR) - Sparkle Express Car Wash Location: Ottawa, IL. Be the Standard. Elevate the Sparkle. At Sparkle Express, we're building a team of bright, outgoing, naturally engaging professionals who take pride in creating an exceptional customer experience. We're looking for individuals with high energy, strong communication skills, and a sales-driven mindset - people who elevate the brand through their presence, positivity, and professionalism. If you enjoy connecting with customers, thrive in a fast-paced environment, and want to be part of a company that rewards effort and excellence, this role is for you. What You'll Do: Be the warm, polished first impression - greet guests with confidence, clarity, and genuine friendliness. Guide customers through the wash experience while representing the Sparkle brand with enthusiasm and professionalism. Communicate the value of wash packages and memberships in a persuasive, customer-centered way. Consistently drive membership conversions and upsells. Maintain a high-energy, organized, and guest-focused service flow. Work as part of a supportive team committed to excellence and daily improvement. Who You Are: You're someone who: Is bright, engaging, approachable, and naturally great with people. Brings strong energy and a positive attitude to every interaction. Thrives in a sales-driven environment and communicates value with confidence. Prioritizes outstanding customer service and takes pride in elevating the guest experience. Is dependable, professional, and motivated to contribute to a high-performing team. Has previous customer service or sales experience (preferred, not required). Pay & Perks: $15/hr + $5/hr guaranteed commission for the first 90 days ($20/hr starting). After 90 days, CSRs can earn well above $5/hr in commission through a clear, achievable sales program. Commission opportunities available for all team members. Paid training. Growth opportunities into leadership roles. Fun, people-first team culture. Why Sparkle Express? We're more than a car wash - we're a high-energy, customer-focused brand that believes great experiences start with great people. Our team members create moments guests remember: the warm greeting, the helpful explanation, the confident recommendation, the uplifting energy. When you bring enthusiasm, effort, and excellence, your growth here is limitless. Apply Now: View email address on click.appcast.io.