Veterinary Client Service Representative
Chessie Lane Animal Hospital
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Client Service Representative (CSR) - Veterinary Receptionist Chessie Lane Animal Clinic | Ottawa, Illinois Looking for a job where you actually want to come to work? At Chessie Lane Animal Hospital we're more than a vet clinic, we're a team of animal lovers, problem-solvers, snack-bringers, chaos coordinators, and professional pet-hype people.We're looking for a Client Service Representative (CSR) full- time position, who can keep the front desk running smoothly while making every pet parent feel welcome, heard and cared for. If you love animals, thrive in a fast-paced environment and can multitask without losing your cool, you might fit right in here.
What You'll Actually Be Doing:
- Greeting pets and their humans like VIPs
- Answering phones, scheduling appointments, and keeping the day on track
- Helping pet parents with questions, check-ins, payments and updates
- Managing records, messages and all the little details that keep the clinic running smoothly
- Supporting the medical team so appointments flow efficiently
- Keeping calm during busy moments and helping stressed pets (and humans) feel comfortable
- Being the friendly face people remember when they walk through the door
- Love animals and people
- Have strong customer service skills and a positive attitude
- Can juggle multiple tasks without getting overwhelmed
- Communicate clearly and professionally
- Are dependable, organized and team-oriented
- Learn new technology quickly
- Bring good energy, kindness, and common sense to work every day
- Have veterinary, medical office or reception experience
- Know your way around scheduling software and phones
- Benefits that start DAY ONE of employment, that's right day ONE
- Supportive team that genuinely has each other's backs
- Fast-paced days that go by quickly
- Opportunities to learn and grow in veterinary medicine
- Flexible scheduling
- Generous pet discounts
- Competitive pay + employee perks
- A workplace that values kindness, teamwork, and good vibes
- Unlimited pet stories and occasional puppy cuddles
Vacancy posted 1 day ago
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