Technical Project Coordinator

Technical Project Coordinator

Dayton, OH

Position Description

The Technical Project Coordinator role manages small to mid-sized IT infrastructure projects focusing on additions and replacements for hardware in existing systems rather than full-scale deployments. Projects commonly include ISP procurement, network hardware upgrades (firewalls, switches, access points), and limited server-related tasks. This role prioritizes communication skills. The Technical Project Coordinator acts as the primary point of contact for clients and collaborates closely with Tier 3 Network and Server Engineers, Purchasing, Account Management, and Leadership teams. Coordinators typically maintain a workload of approximately 30 active service tickets.

Key Responsibilities

Serve as the main point of contact for clients from project initiation through completion. Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers. Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management. Manage procurement processes for ISP services and IT hardware components. Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders. Schedule engineer work, installations, and customer meetings as needed. Identify and communicate potential risks, delays, or escalations to management. Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.

Requirements

• 1–3 years of project coordination, IT coordination, or client-facing operational experience.
• Excellent written and verbal communication skills.
• Ability to explain technical information in clear, client-friendly terms.
• Experience working cross-functionally with engineering, purchasing, or technical support teams.
• Familiarity with ticketing systems or project management tools.

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Paid vacation, sick days, and holidays - Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company perks, including: - Referral bonuses - Professional development and training - Promotion from within -Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility amenities, including: - An onsite dining facility offering complimentary breakfast and lunch - A fitness center - An onsite medical center - A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.