Dental Front Desk Lead

Job Description

Job Description

Dental Front Desk Lead

The Dental Front Desk Lead position is responsible for providing excellent customer service while managing the administrative functions of a dental office. This role ensures smooth day-to-day operations and creates a welcoming environment for patients. You will work closely with the Treatment Coordinators in making sure that office operations are running smoothly.

Key Responsibilities

• Greet and check in patients in a friendly and professional manner
• Schedule, confirm, and manage patient appointments
• Answer phone calls and respond to patient inquiries
• Verify dental insurance coverage and process claims
• Collect payments, co-pays, and maintain accurate billing records
• Maintain patient records and ensure confidentiality
• Coordinate with dental assistants and hygienists to manage patient flow
• Handle cancellations, rescheduling, and emergency appointments
• Keep the front desk area organized and presentable
• Oversee the other front desk staff, help with scheduling

Required Skills & Qualifications

• High school diploma or college degree
• Previous experience in a dental or medical office (often preferred)
• Knowledge of dental terminology and procedures (helpful but not always required)
• Familiarity with dental software (we use Denticon)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Basic understanding of insurance and billing processes
• Attention to detail and professionalism
• Upbeat, happy personality, is always a plus!

Work Environment

• Professional, well equipped office
• Fast-paced, patient-facing setting
• Typically full-time, may include evenings

Optional (Nice-to-Have)

• Certification in dental administration
• Bilingual skills (especially Spanish in many U.S. offices)