Care Center Support Team

Job Description

Job Description

Summary:

Provides overnight assistance to the Funeral Directors/Embalmers in transportation and transfer of deceased to Mortuary for preparation.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides transport and transfer of deceased from residential homes, hospitals, nursing homes, medical examiner’s office or other locations to the Mortuary or airport.
• Acts as overnight on-call duty team member to respond to 1st calls.
• Provides funeral-related errands as needed.
• Assists in the maintenance and upkeep of all funeral service and transfer vehicles.
• Maintain highest level of professionalism in all areas including dress and personal hygiene.

Non-Essential Duties and Responsibilities include the following when not performing the tasks listed above. Other duties may be assigned.

• Provide janitorial/custodial support: cooler cleaning, cleaning of church trucks, vacuuming/sweeping of areas, emptying trash from main building, light dusting and changing burnt out light bulbs if easily accessible.
• Assisting with care center logs and schedules: call time tracking log, CCS schedules, cooler temp logs, decedent cooler logs to make sure they are up to date and accurate.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be available to work consistent overnight shifts.
• At all times, exhibit indisputable integrity, the highest degree of tact and sensitivity with our client families.
• Good map reading skills.

Education/Experience

High school graduate or equivalent six months to one year of related experience and/or training in a direct customer service role; or equivalent combination of education and experience.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Computer Skills

Knowledge of basic computer skills including Word, Outlook, and Excel.

Certificates and Licenses

Valid Washington driver's license. Current Hepatitis B vaccination is required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate. The employee in this position may work day time and/or evening hours. Professionalism at all times is required.

Physical Demands:

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance.

The employee must occasionally lift and/or pull more than 100 pounds.

The employee must strictly observe WISHA requirements; possess the ability to wear required safety equipment for up to 2.5 hours at a time; and may come in contact with deceased with contagious diseases.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

• Medical, dental and vision coverage; HSA Voluntary contributions and Limited Flexible Spending Accounts; long-term disability insurance; EAP assistance; and COBRA Eligibility, subject to the terms of the applicable benefit plan.
• Supplemental plans such as Life, Short Term Disability and Accident insurance may be available as voluntary plans.
• 401(k) savings & profit-sharing plan, subject to the terms of the applicable benefit plan.
• Vacation Time Off: Eligible for employees that work 30 hours or more each week. Vacation accrual begins on the first day of work. Hours are accrued bi-weekly depending on your years of service.

Length of Service

Bi-weekly Accrual Rate

Annual Accrual

Maximum Accrual

1st day - 5 years

3.07 hours

80 hours

160 hours

5 years, 1 day - 15 years

4.61 hours

120 hours

240 hours

15 years, 1 day +

6.15 hours

160 hours

320 hours

• Paid Sick and Safe Leave Policy: Hourly and exempt employees accrue paid sick leave in accordance with state and local laws.
• Holidays: 8 paid days, but open during certain holidays as stated below:
  1. Washington Memorial Park & Mortuary: Open on all holidays except New Year’s Day, Thanksgiving Day and Christmas Day.
  2. Satellite Locations: Closed on all holidays except President’s Day and Veteran’s Day when they will maintain regularly scheduled business hours.
  3. Employees who work holidays may take another day off with prior approval.

Other compensation : Employees have the opportunity to earn:

• Monthly bonuses under the Company’s Quarterly Incentive Plan, subject to Plan eligibility requirements.
• Educational Development: The Company encourages career development and may help support your participation in educational courses, seminars, and conferences when deemed to make a direct contribution to job development. Eligibility and prior approval are required.
• Employee Referral Program: Employees may receive an Employee Referral payment upon the referral and hire of a job candidate filling an open position with the Company, subject to the Program’s eligibility requirements.
• At-Need Funeral and Cemetery Benefits: Following six months of continuous service in good standing, employees may be eligible for at-need funeral and cemetery benefits.
• Pre-Need Cemetery Benefits: Following three years of continuous service in good standing, employees may be eligible for pre-need cemetery benefits.