Billing Support Specialist

Job Title

For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS).

Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance.

Discover how SIS can help you Operate Smart at sisfirst.com.

THIS IS A REMOTE POSITION

• Maintain site-specific information for assigned clients.
• Verify that the correct contract rate is applied to billing.
• Work billing rejections in clearinghouses, including Waystar.
• Communicate with and provide documentation to coding and billing departments, including operative notes, implant logs, and pathology reports.
• Coordinate document management between the coding team, billing team, and client to support effective claim billing.
• Provide feedback, guidance, and training support to billers to correct and prevent charge posting errors.
• Monitor the quality of charge entry and claim submission.
• Ensure timely filing of claims via electronic or paper submission.
• Resolve and reconcile submissions, rejections, and edits daily.
• Maintain a clear understanding of the insurance collection process.
• Solve problems associated with assigned tasks.
• Enter charge corrections provided by AR Specialists and rebill payers as needed.
• Correct and resend rejected claims.
• Generate end-of-month unbilled reporting.
• Apply familiarity with CPT codes, ICD codes, and modifiers.
• Calculate pricing for implants and supplies accurately based on site specifics.
• Communicate professionally with internal and/or external clients.
• Pull case documents for audits as needed.
• Post for clients with offshore restrictions as needed.
• Perform other assigned duties.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

• Knowledge of medical billing and insurance guidelines is required.
• Proven experience working payer rejections at the time of billing, including but not limited to commercial, government, out-of-network, workers' compensation, and auto-vehicle claims.
• Knowledge of computers and Windows-driven software, including Microsoft Word, Excel, and Outlook.
• Excellent command of written and spoken English.
• Cooperative attitude when working with co-employees, management, patients, and outside contacts.
• Ability to promote a favorable company image with patients, insurance companies, and the general public.
• Strong attention to detail and speed while working within tight deadlines.
• Exceptional ability to follow oral and written instructions.
• High degree of flexibility and professionalism.

• Experience working in an ancillary or Ambulatory Surgery Center (ASC) environment.
• Working knowledge of IPAs and health plans is required.
• Comfortable with electronic and manual payer follow-up.
• Able to quickly identify trends and escalate as appropriate.
• Ability to read, analyze, and interpret insurance plans, financial reports, and legal documents.

BENEFITS:

• Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Hybrid or Remote environment depending on the role

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses.

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates.

Qualifications

Education:

Required

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.