Dental Center Registration Desk Clerk - Spanish Bilingual

Job Description

Job Description

Job Code
306

Department Name
Clerical

Reports To
Supervisor, Clerical Staff

FLSA Status
Non Exempt

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*Work Schedule: Includes Saturdays*

Additional Pay: Plus $2,000 annually based on required Spanish fluency.

The 32BJ Dental Center is growing, and we’re excited to announce the expansion of our Dental Center. We’re currently people-focused Dental Center Registration Desk Clerks to join our team. We offer:

• Competitive Salary coupled with a great work/life balance.
• Spanish Fluency Addition: $2,000 annually added to your pay
• Prime Location - Flatiron District in Manhattan
• Full-time Schedule consisting of a 35-hour work week.
• Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium.
• Pension Benefit that includes monthly employer contributions.
• Retirement Benefit that includes 401K employer contributions.
• Professional Coverage/Reimbursement includes Continuing Education (CE) reimbursement, malpractice coverage, and uniform allowance.
• Paid Time Off including vacation, personal, CE & sick days.
• Federal Paid Holidays – Up to 11 days off with pay.
• And more...

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Union Code
53E

Management
No

About Us:

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A

Job Summary:

Under the supervision of the Clerical Supervisor, primary function is to be the front-line interface of the Dental Center to its patients. The Registration Desk Clerk will perform at a high level of efficiency and customer service to assist the patient in the entirety of the appointment process. Additional functions will include and not be limited to: scanning, data entry, and administrative tasks related to patient care and standard operations. The Registration Desk Clerk is cognizant of the

philosophy, standards, objectives and policies of the Dental Center and the Funds.

Essential Duties and Responsibilities:

• Register Dental Center patients and the ability to qualify emergency patients using the Dental Center emergency patient guidelines

• Schedules initial, recall and treatment appointments, and reschedules appointments as necessary

• Checks patients in for their scheduled appointments, verifies patient’s demographics, quotes internal policies and benefits

• Assists patients with their benefit concerns and questions

• Perform monthly patient outreach by contacting members listed on the waitlist platform

• Verifies benefits eligibility and makes notes in the Dental Practice Management system

• Answers incoming calls related to appointments, vendor inquiries, current and future patient inquiries, and internal departmental inquiries

• Checks Delta Dental website and for claims history and frequency limitation for dental services being provided

• Confirms appointments for the next day as needed

• Assist patients with various administrative forms (HIPAA, Minor Consent, Records Release, Radiographs, Referrals, and Attendance, etc…)

• Creates and maintains patient accounts in the Dental Practice Management System and any other required internal systems

• Assists with additional projects or initiatives, resulting from the day-to-day operations

• Releases patients from appointments as needed

• Assist in the release of patient records following an authorized request

• Scans and loads patient documents to their accounts in the Dental Practice Management system

• Utilizes resources available to troubleshoot daily clerical challenges in an efficient and effective manner

• Maintains detailed knowledge of dental benefits to provide plan participants with up to date plan and benefits information in English in Spanish

• Participate in any/all of the Dental Center improvements geared towards operational excellence

• Documents daily interactions in the Dental Practice Management system

• All other duties assigned by Clerical Supervisor or other supervisor/manager.

Qualifications (Competencies):

• Ability to operate Electronic Dental Record and other telecommunication systems

• Proficient in Microsoft Office applications, with a focus on Excel and Outlook

• Demonstrated ability to manage multiple tasks and priorities efficiently in a fast-paced environment

• Strong organizational skills and proven ability to prioritize tasks

• Experienced in entering, updating, and maintaining data across various systems with precision and strong attention to detail

• Proactive in identifying issues and implementing effective, practical solutions to improve processes and outcomes

Soft Skills (Interpersonal Skills):

• Strong verbal and written communication skills

• Exhibits a deep commitment to delivering exceptional customer service and ensuring patient satisfaction

• Listens attentively to patients and colleagues to accurately assess needs and respond appropriately

• Works effectively with team members to support shared objectives and drive results

• Ability to handle difficult communication with calmness and professionalism

• Adjusts quickly to changing priorities, workflows, and environments

Education:

High School Diploma, GED or equivalent experience. Employment experience with direct customer service exposure.

Language Skills:

Proficiency in English and Spanish languages is a must.

Reasoning Ability:

Above Average

Certificates, Licenses, Registrations:

None

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Under 1/3 of the time: Standing, walking, climbing or balancing, stooping, kneeling, couching, or crawling

½ to 2/3 of time: Sitting, reaching with hands and arms

Over 2/3 of time: Talking or listening

100% of the time: Using hands