Operations Manager

Operations Manager | Cambria Hotel Boston DowntownMeyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional?Cambria Hotel Boston Downtown is looking for an Operations Manager to help drive excellence across our front desk and food & beverage operations. This role is perfect for someone who's ready to lead from the floor, energize a team, and step into a key leadership role at a hotel that lives and breathes The Journey—our culture of people-first hospitality and memorable service.What You'll DoAs Operations Manager, you'll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. You'll work closely with department heads and the Assistant General Manager to ensure every guest interaction reflects our commitment to quality and care. You'll also serve as Manager on Duty, with a strong presence in evenings, weekends, and holidays.You'll:Lead with a "guest-first, can-do" attitudeTrain and support team members in both front desk and housekeeping areasOversee staffing, scheduling, and performance managementConduct inspections and follow through on service recoverySupport deep-cleaning schedules, inventory tracking, and vendor communicationStep in as needed to support the team—including shifts at the desk or in housekeepingWhat You Bring3–5 years of hotel operations experience Leadership experience in Room Division Strong problem-solving and people skills Ability to motivate and manage a team with professionalism and empathy Familiarity with hotel systems (Choice Advantage PMS, Microsoft Office) Comfortable working a flexible schedule that includes evenings, weekends, and holidaysWhat We OfferMedical, Dental, and Vision Insurance401(k) with company matchTravel Discounts at Choice Hotels and beyondVacation & Sick TimeA leadership team that supports growth and celebrates winsAt Cambria Boston, we don't just run a hotel—we shape guest experiences, inspire teams, and create moments that matter. If you're a high-energy operator ready to make an impact, we want to hear from you.