Program Manager

Job Description

PROGRAM MANAGER

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost, and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

Coordinates activities of personnel at assigned base and collaborates with the Aviation, Maintenance and Membership Departments. Essential functions include administrating the financial, marketing, growth and business aspects for the assigned base.

JOB DUTIES

Administrative:

• Coordinates the daily base activities of the Flight Nurse and Flight Paramedics by stopping by the base a minimum of three times a week, exceptions will include PM's with multiple bases or business related activities which preclude the visits.
• Collaborates with Base Pilot Supervisor for pilot activities
• Assures proper coverage for all medical shifts
• Secures replacement staff for all work absences
• Reviews electronic payroll of medical crew for accuracy and submits for approval before the stated deadline
• Receives medically related flight problems or issues from medical crews, aviation staff, communications center staff, customers and patients. Resolves medically related problems or issues as they occur with feedback to appropriate persons or refers the issue to the appropriate person for resolution
• Recommends and implements changes to improve efficiency and effectiveness of medical staff and base performance
• Assures proper use, maintenance, and repair of medical equipment and supplies
• Participates in the evaluation of new equipment/supplies and oversees inventory and supplies
• Oversees the base spending, remains within budget for the base and submits the required reports as defined by policy
• Responsible for the maintenance and organization of facilities
• Conducts in conjunction with the Safety Officer monthly staff meetings at assigned base to include preparing an agenda, typing minutes and assuring delivery of minutes to all crew members and safety department
• Ensures crew members follow policy for work related injuries and exposures
• Submits detailed reports to the SPD and RDBO, as requested.
• Collaborates with the appropriate Educator and Medical Director to resolve any deficiencies
• Collaborates with the Communications Supervisor and the RDBO on Communications Center issues
• Reviews monthly CQI reports refers those with deficiencies to appropriate Educator, Medical Director or Director of Clinical Care Services

Staff Supervision:

• Delegates assignments and holds employees accountable for work completion
• Develops individuals medical crew members talents by promoting professional growth, education, involvement, and decision making
• Accountable for medical crew licensure, certifications, and clinical requirements
• Ensures the required credentials are submitted by the base staff to the
• corporate office and a copy is kept at the base
• Collaborates with Base Clinical Lead (BCL) to ensure assigned staff has the required OSHA training and TB testing to meet corporate and government compliance
• Ensures narcotic counts are completed per policy; all staff document narcotic use per policy; and reports any discrepancies immediately to the SPD, RDBO and HR.
• Interviews and hires candidates for Flight Nurse and Flight Paramedic positions at the assigned base
• Assists new employees with completion of the orientation process. Monitors new employee performance by assigning a preceptor and working closely with the BCL to ensure successful transition into the position, throughout the orientation process.
• Prepares annual employee evaluations for assigned medical staff
• Carries out disciplinary action with input from the SPD, RDBO and Human Resources
• Resource for the dissemination of new information and problem resolution for the medical staff
• Carries out supervisory responsibilities in accordance with the company's policies and applicable laws

Departmental Collaboration:

• Participates in the interview process for the selection of pilots and mechanics to be assigned to the base as requested
• Collaborates with the Base Pilot Supervisor and Base Mechanic to ensure the highest level of aircraft reliability and seeks assistance from the SPD and/or RDBO as needed
• Collaborates with the Base Mechanic when scheduling maintenance to minimize out of service (OOS) time.
• Collaborates with the Base Pilot Supervisor and Base Mechanic for issues involving aviation or maintenance personnel
• Collaborates with the Base Pilot Supervisor on the inventory and maintenance of flight helmets assigned to the base

Marketing and Business Development:

• Identifies and establishes strong business relationships with all customers within the assigned area
• Coordinates customer relations/marketing activities for the base staff
• Ensures that relationship building activities occur with each customer through personal visits from the Program Manager
• Orders marketing supplies per company policy within approved budget and ensures appropriate use of these supplies
• Provides approval for all PR activities involving use of the base aircraft
• Attends local and regional EMS/Hospital/advisory group meetings
• Other essential functions as assigned

QUALIFICATIONS

Education/Experience:

• High school diploma or equivalent
• College degree preferred
• Two years of leadership experience preferred
• Must have a valid Driver's License

Skills:

The knowledge, skills and abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must possess exceptional communication and interpersonal skills to effectively deal with staff and present information to management, public groups, and hospital/EMS/911agencies
• Possess efficient project/task completion and exceptional organizational skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Possess the ability to elicit staff involvement, and positive approach to problem solving
• Ability to read, analyze and interpret health and flight-related journals, operational reports, and job specific legal documents
• Computer literacy required

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The working conditions as well as physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Working Conditions:

• Required to work frequently near moving mechanical parts.
• Required to work in outside weather conditions.
• Frequently exposed to blood-borne pathogens or airborne particles
• Frequently exposed to vibrations/turbulence.
• Exposed to loud noise levels requiring headphones while in-flight and at a moderate level when in a hospital environment.
• Frequently required to travel within region of assignment

Physical Demands:

• Reach with hands and arms; speak and hear.
• Frequently required to sit.
• Required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and smell.
• Lift and/or move up to 150 pounds cumulative with assistance
• Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception and the ability to adjust focus.
• Must be able to work a flexible work schedule

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles:

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at


GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.


EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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