Workplace Experience Specialist

Workplace Experience Specialist

The Workplace Experience Specialist is responsible for delivering a high-quality, service-driven workplace experience by executing daily operations, employee services, and engagement activities that support productivity, wellbeing, and culture. This role is hands-on and operational, serving as the primary point of contact for day-to-day workplace experience needs, including events, meeting support, employee services, facilities coordination, and administrative support.

The Specialist ensures that workplace services are delivered consistently, professionally, and in alignment with PMI US standards, while providing day-to-day guidance and support to Workplace Experience supporting contractors. This includes helping prioritize tasks, reinforcing service standards, and ensuring consistent execution of workplace services. The Workplace Experience Specialist plays a key role in independently coordinating daily priorities, maintaining service standards, and supporting smooth workplace operations across locations in Owensboro.

Key Responsibilities

• Independently coordinate day-to-day workplace and facilities operations, including space readiness activities, internal move coordination, and service delivery projects, with minimal supervision.
• Deliver day-to-day Workplace Experience services ensuring a welcoming, functional, and people-centric employee environment.
• Support visitor management, mailroom services, office supplies, meeting room support, canteen operations, parking, lockers, and fitness centers.
• Support fleet administration with local fleet vehicles.
• Serve as the primary on-site point of contact for employee workplace needs and service requests.

• Execute onsite and offsite employee events that foster engagement, connection, and culture.
• Coordinate event logistics including room setup, catering, vendor support, and post-event wrap-up for larger events.
• Support community-building initiatives aligned with PMI culture and workplace experience standards.

• Independently coordinate space planning support activities, including seating changes, workspace adjustments, and move readiness, partnering with Facilities and Real Estate as required.
• Support internal office moves, seating assignments, furniture deployment, and workspace changes.
• Maintain awareness of space readiness, cleanliness, and functionality, escalating issues as needed.
• Coordinate with Facilities, IT, Security, and vendors to support operational and move readiness.