Customer Service Representative

Customer Service Representative

Our client is a well-established organization seeking a customer-focused professional to join their Customer & Sales Support team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a collaborative environment.

The Customer Service Representative serves as a key point of contact for both internal teams and external customers. This role is responsible for responding to inquiries, providing accurate information, documenting customer interactions, and supporting day-to-day inquiries and operations while maintaining a high standard of customer service.

Key responsibilities include:

• Providing professional support to customers and internal teams through phone and email communication.
• Responding to questions related to applications, account status, and general service inquiries.
• Recording customer interactions accurately within Salesforce or a CRM system.
• Managing shared support inboxes and ensuring requests are handled promptly.
• Collaborating with cross-functional teams to resolve customer issues efficiently.
• Investigating and troubleshooting customer concerns while determining appropriate solutions.
• Identifying process improvements and communicating system or workflow recommendations to leadership.
• Balancing multiple priorities in a fast-paced, team-oriented environment.
• Meeting established quality, productivity, and customer service performance goals.
• Completing required training and assisting with additional projects as assigned.

Qualifications include:

• High school diploma or GED required.
• Minimum of 1 year of phone-based customer service, sales support, or call center experience required.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities. Ability to use multiple computer screens while navigating phone calls and documenting interactions simultaneously required.
• Experience using Microsoft Office, including Outlook, Word, and Excel required.
• Familiarity with Salesforce or other CRM platforms is strongly preferred.
• Strong analytical and problem-solving skills.
• Ability to work independently while contributing to a collaborative team environment.

Additional details include:

• Contract opportunity - top performers will have a chance to convert to permanent employment.
• Ongoing training and professional development provided.
• Occasional overtime may be required based on business needs.

Perks include:

• Collaborative and supportive team culture.
• Hands-on training and career development opportunities.
• Gain experience with Salesforce and other industry-leading systems.
• Stable MondayFriday schedule with growth potential for top performers.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.