Field Services Leader

Lead the Field. Deliver Consistency. Drive Results.

Valet Living is hiring a Field Services Leader to oversee daily operations across an assigned this field-based role youll lead a team of part-time Field Services Technicians delivering full waste stream management services for multifamily communities.

Our teams support the entire waste ecosystem including recycling sorting and contamination reduction compost inspection waste leveling cardboard control container fullness audits hauling right-sizing bulk waste coordination and overall waste optimization. Your focus will be on ensuring service quality safety operational efficiency and a strong client experience across every community you support.

This is a great opportunity for a hands-on leader who enjoys being in the field working alongside their team solving operational challenges using data to drive decisions and keeping complex fast-moving operations running smoothly. If you like being out in the environment improving processes and making a visible impact on sustainability and service performance this role offers the chance to do all of that every day.

Compensation & Work Environment Details

• Pay Range: $27.00 - $30.00
• Company Vehicle: Provided
• Work Schedule: Daytime hours with evenings or irregular hours based on operational needs
• Work Environment : 75% field-based with regular travel throughout the assigned market

What Youll Do:

Lead Your Team

• Onboard train coach and develop a team of Field Services Technicians to ensure consistent service execution and safety compliance.
• Set clear expectations around productivity quality and service standards.
• Conduct regular on-site audits scorecard reviews and coaching sessions to address performance gaps.
• Foster a culture of accountability teamwork and continuous improvement.
• Support recruiting onboarding and performance management in partnership with Human Resources.

Keep Operations Running Smoothly

• Oversee day-to-day service execution across assigned communities and clients.
• Ensure staffing levels coverage and readiness align with operational needs and growth plans.
• Step in when needed to support service continuity and resolve issues quickly.
• Review hauler reporting efficiency metrics financial data and predefined scorecards to monitor performance.
• Identify trends risks and opportunities then implement process and procedural improvements.

Deliver a Strong Client Experience

• Build trusted professional relationships with client stakeholders.
• Ensure service level agreements (SLAs) are consistently met or exceeded.
• Proactively address client feedback and adjust service strategies as needed.
• Participate in regional and market account reviews to validate compliance and service quality.
• Support community launches by ensuring service readiness and adherence to operational standards.

Partner Across the Business

• Align on-site execution with broader regional and national operational priorities.
• Collaborate with internal teams to support growth change initiatives and new process adoption.
• Lead teams through change management efforts ensuring timely adoption of new tools processes and expectations.

What Were Looking For:

Experience & Background

• Minimum of 2 years of leadership experience preferably in a field-based or operational environment.
• Experience overseeing a dispersed part-time workforce across multiple locations preferred.
• Background in retail hospitality home services or B2B services with a strong client-first mindset.
• Experience driving operational improvements or remediation initiatives.

Skills & Abilities

• Proven ability to build and lead high-performing teams.
• Strong analytical skills with the ability to use data to improve efficiency and decision-making.
• Organized detail-oriented and comfortable managing multiple priorities.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to adapt in a fast-paced environment.
• Proficiency in Microsoft Word Outlook Excel and PowerPoint.
• Comfortable using and training others on mobile and proprietary applications.

Physical Requirements

• Work outdoors 75% of the time in varying weather conditions.
• Regular travel throughout the assigned market.
• Ability to lift carry and transport materials up to 50 lbs.
• Ability to walk long distances climb stairs bend and lift overhead.
• Safely operate a manual tamper to compact trash.
• Comfortable working in environments with unpleasant odors.

Special Conditions of Employment

• Valid drivers license and ability to operate a vehicle in accordance with company policy.
• Current auto insurance with the employee listed as a driver.
• Ability to work occasional evenings or irregular hours based on business needs.

Why Youll Love Working with Us:

At Valet Living we dont just provide essential services; we build careers create opportunities and cultivate a culture of excellence. As part of our team youll experience a workplace where leadership is about service growth is the norm and every detail matters.

Comprehensive Benefits:

• Health Benefits: Medical dental and vision coverage for you & your family plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match life and disability insurance AD&D and business travel coverage
• Paid Time Off: Up to 15 PTO days annually 10 paid holidays 1 floating holiday and 1 volunteer day
• Professional Development: Tuition reimbursement up to $5250 per year and access to our online education center
• Additional Perks: Referral bonuses pet insurance associate assistance programs discount programs rewards recognition and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors including the candidates location level of experience and skill set. As such it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Are you a current Valet Living employee If so click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit employ train compensate and promote without regard to race religion creed color national origin age gender sexual orientation gender identity marital status disability veteran status or any other basis protected by applicable federal state or local law.