Automotive Service Advisor

Automotive Service Advisor

Malloy Chevrolet of Winchester is seeking an experienced Automotive Service Advisor to join our team. In this role, you are the face of the service department. You will be responsible for greeting guests, consulting on vehicle maintenance and repair needs, and ensuring a seamless, transparent experience from drop-off to delivery. The ideal candidate is a "people person" with a strong technical understanding who can explain complex repairs in a way that is easy for customers to understand. We provide a professional environment where your ability to build trust and provide solutions directly impacts your earning potential.

Work Requirements:

• Ability to commute to Winchester, VA required
• Valid driver's license with a clean driving record
• Ability to pass a background check and drug screening
• Previous experience as a Service Advisor preferred

Responsibilities:

• Greet customers promptly and professionally to initiate the service experience
• Conduct thorough vehicle walk-arounds and document customer concerns accurately
• Act as a consultant, advising customers on necessary maintenance and repair items based on manufacturer recommendations
• Provide accurate cost estimates and clear timelines for repair completion
• Maintain constant communication with customers regarding the status of their vehicles
• Work closely with Technicians and the Parts Department to ensure efficient workflow
• Close out repair orders and explain all work performed to the customer during delivery
• Maintain high CSI (Customer Satisfaction Index) scores in accordance with Ford standards

Qualifications:

• Strong communication and interpersonal skills
• Proven track record of success in a fast-paced retail or service environment
• General knowledge of automotive systems and maintenance requirements
• Proficiency with Dealership Management Systems (DMS) and service scheduling software
• Ability to multitask and manage a high volume of repair orders simultaneously
• Professional, well-groomed appearance
• Stable Growth: Work for a respected, family-owned dealership with a loyal customer base.
• Supportive Culture: We believe in a team-oriented environment where everyone's contribution matters.
• Modern Facility: Utilize the latest tools and technology to assist our guests.

Benefits:

• Competitive compensation, depending on experience
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee vehicle purchase and service discounts
• Career Advancement: We value our employees and offer paths into service management.

Equal Opportunity Employer Statement Malloy Chevrolet of Winchester is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law.