Intensive Care Coordinator (Wraparound)

Join Our Team and Build Brighter Futures

Want to be a difference maker? Join our team and build brighter futures.

Why work for Oakland Family Services?

We know that in order for you to do your best work and meet our mission, you must be able to be your best self. At Oakland Family Services (OFS), we care about our staff as people first. We treat our team members like family and understand the importance of their families at home. We recognize the significance of flexibility and work/life balance.

We also know that your successis our success. That's why OFS not only honors the talent and experience you bring; we actively seek to develop it.

Oakland Family Services has proudly been named a Top Workplace for over ten (10) years in a row, voted on by our own staff. We offer a warm, engaging, equitable, supportive, and inclusive work environment.

About Oakland Family Services

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education and treatment services that span the human life cycle.

Our mission: Providing individuals and families the opportunity to build brighter futures.

Our vision: Communities of thriving individuals and families.

Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ.

What's in it for you?

• Competitive compensation.
• Comprehensive medical, dental, prescription, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Retirement plan with a company match.
• Long-term disability insurance.
• Voluntary short-term disability.
• Life insurance and AD&D.
• Malpractice insurance.
• Paid time off benefits, including generous vacation, sick, personal, and bereavement days.
• Twelve (12) paid holidays, including a floating holiday of your choice!
• Annual pay increases, as approved.
• Employee assistance program for you and immediate family.
• Network of support for your health & well-being.
• Verizon cellular plan discount.
• Mileage reimbursement at the IRS rate.
• Loan forgiveness programs.

Plus...

• Commitment to diversity, equity, inclusion, and belonging.
• Family friendly practices and support.
• Flexible work schedules, as appropriate.
• Hybrid and virtual work options, as appropriate.
• Highly robust and comprehensive onboarding and training program.
• Paid professional development.
• Free online trainings that count toward continuing education credits.
• Employee assistance programs.
• "Dress for Your Day" approach to dress code.
• Financial literacy education and workshops.
• Collaborative annual performance appraisals.
• "Dollars for a Difference" program for clients and staff in need.
• And more!

*Some benefits applicable to regular, full-time employees only.

We know culture matters

We spend many hours of our day working. Workplace culture affects our well-being, how we feel about coming to work, and how we perform. Oakland Family Services prioritizes having a healthy, inclusive, equitable, and effective workplace culture. That's why we proudly have twelve (12) defined cultural value statements that dictate how we operate. Cultural values are embedded into all we do and how we do it!

More about our award-winning culture

• Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions.
• Open, honest, and transparent communication is celebrated.
• We practice giving the benefit of the doubt.
• We believe that feedback is the breakfast of champions! That's why we have a staff suggestion program.
• We want our team members to feel valued. That's why we have a staff recognition program.
• Having fun is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons, road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more.

About the opportunity/work

The Intensive Care Coordinator in the Specialized Services for Youth department provides coordination using the Intensive Care Coordination with Wraparound (ICCW) model and assumes the responsibilities common to all direct service and administrative positions as described in the Agency Manual. The Intensive Care Coordinator will develop and use the various modalities of service offered by the agency. This position reports to the ICCW Supervisor in the Specialized Services for Youth department.

• Provides Intensive Care Coordination utilizing Wraparound fidelity to identify strengths, assess for needs, and develop plans with a caseload of youth and their families. These children and adolescents qualify for the highest level of care in the community per Community Mental Health guidelines and meet the eligibility for a Serious Emotional Disorder (SED).
• Provides services primarily in the home of the family, community or occasionally via tele-health, depending on the youth and family's needs and as appropriate to the stage of ICCW, per the Medicaid provider manual requirements.
• Expect to work at minimum two evenings a week to accommodate school and work schedules of assigned families.
• Provide appropriate services, ICCW and/or Targeted Case Management (TCM), in accordance with Medicaid provider manual guidelines. Typical caseload size is 10-12 ICCW cases, with numbers changing depending on caseload mix (ICCW and TCM cases) and may be subject to change based on program and individual needs.
• Obtain, analyze and evaluate case data looking for individualized strengths and needs; develop an understanding of unique family situations and develop collaborative goals.
• Facilitate the team planning process and alter the plan as new strategies emerge.
• Work with the whole family; to have a good understanding of the family dynamics and how this may impact the identified youth.
• Empower individuals and families to advocate on their own behalf and utilize their natural support networks.
• Provide referrals or assistance within the social determinants of health, including physical health, cultural, employment, educational, social or financial needs.
• Maintain records in accordance with the Agency, accreditation, Oakland Community Health Network (OCHN), and Michigan Department of Health and Human Services (MDHHS) standards and requirements. Maintain all records in the Electronic Medical Record (EMR) within timeframes required by OCHN and MDHHS.
• Coordinate cases with child and family team members including professional supports such as therapists, psychiatric staff, peer specialists, Community Living Supports (CLS)/respite providers, school staff, probation, courts, protective services, OCHN, physicians etc. as well as natural supports such as grandparents, neighbors, friends, etc. to build a well-rounded and comprehensive network of support to assist individuals and families in meeting their goals.
• Participate in required trainings in accordance with the requirements of the agency, state of Michigan, funders, OCHN and the MDHHS Medicaid provider manual.
• Perform the administrative tasks related to assigned caseload and other work assignments as required by the agency by effectively utilizing the various tools provided by the program and/or the electronic healthcare record system. This includes effective and efficient management of their individual caseload; completing documentation and responsibilities related to their caseload in adherence with OCHN and MDHHS protocols.
• Provide assistance, support and leadership to other staff members through consulting, teaching and other means as appropriate, and to coordinate program activities when assigned to do so.
• Operates as the primary case holder for SED-Waiver individuals, that includes conducting a comprehensive assessment of individuals' non-treatment needs, developing case management aspects of Individual Plan of Service/Family Plan of Service (IPOS/FPOS), crisis planning, annual assessment, coordinating services on the IPOS/FPOS by linking individual/family with community based-services, coordinating with other service providers and assisting with care coordination out-of-home placements (ie. in-patient hospitals or Children's Village) as appropriate.