Customer Success Specialist

Lead Partner Success Specialist (Remote)

Join a working team that is dedicated to the mission of the work we do! Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.

The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year. This is a unique specialist role reporting directly to the Director of Strategic Accounts and working collaboratively and frequently with the account managers.

Specific Roles & Responsibilities:

• Bilingual (English/Spanish) preferred but not required
• Preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC)
• Manage implementation and onboarding of all new and renewing partners
• Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live
• Develop product knowledge expertise in order to guide customers to realize value quickly
• Project manage new client implementations via email, phone, and web-based tools
• Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
• Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.
• Identify churn risks and develop proactive plans to increase customer retention.
• Performance will be measured by overall customer satisfaction metrics as well as retention rates.
• Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.
• Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success
• Work with the Support and development teams on improving the product based on customer feedback
• High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.
• Adapt to evolving program implementation goals while effectively managing competing priorities and delivering high-quality work within tight timelines

Additional Roles and Responsibilities for Large Scale Implementations

• Drive successful implementation, adoption, and ongoing support of early childhood education solutions across a large-scale partnership. Serve as a key liaison between stakeholders, providing training, communication, and strategic guidance to ensure effective platform use and program outcomes.
• Manage high-volume support channels, responding to inquiries within 48 hours and maintaining resource documentation. Proactively engage users through in-platform messaging, newsletters, and community forums.
• Plan, coordinate, and deliver virtual and in-person training sessions for educators, coaches, and leaders. Manage registrations, communications, session logistics, and follow-up (including certification). Tailor learning opportunities to meet diverse workforce needs.
• Partner with senior leadership and cross-functional teams to plan ongoing professional learning, align on goals, and address implementation challenges. Facilitate regular meetings, create agendas, and provide strategic insights
• Support onboarding and adoption for new sites and initiatives. Contribute to the development of implementation tools and resources, including documentation and data-informed materials.
• Collaborate with data teams to support rostering processes, troubleshoot issues, and improve workflows. Monitor trends and identify opportunities for process improvement.
• Develop and maintain user-facing content including newsletters, help resources, and internal documentation. Coordinate webinars and platform walkthroughs to increase product utilization.

Qualifications:

• Bilingual (English/Spanish) preferred but not required
• Preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC)
• Experience with Teaching Strategies products and services highly preferred
• Strong knowledge of early childhood education content and pedagogy preferred
• 2-4 years of experience in Customer Support, Customer Success, Onboarding/ Implementation or Account Management with examples of success
• Bachelor's Degree in education or other related areas required
• Ability to comfortably communicate at multiple levels with customers (i.e. technical/non-technical /management).
• Experience with Salesforce, ChurnZero or another CRM solution is highly desired
• Superior organizational capabilities and time management skills are a must
• Must have proven track record and capabilities for delivering excellent customer experiences
• Must have strong analytical, problem solving and troubleshooting skills
• Excellent written and verbal communication skills
• Effective organizational skills
• Effective presentation skills

Why Teaching Strategies

At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve. Let's open the door to your career at Teaching Strategies!

Some additional benefits & perks while working with Teaching Strategies

• Competitive compensation package
• Employee Equity Appreciation Program
• Health and wellness insurance benefits
• 401k with employer match
• Flexible work environment
• Unlimited paid time off (which includes paid holidays and Winter Break)
• Paid parental leave
• Tuition assistance, professional development, and opportunities for career growth
• Best in class technology equipment for every employee
• Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field

Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive. Equal Employment Opportunity (EEO) Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA)

About Teaching Strategies, LLC

Teaching Strategies is the leading provider of curriculum, assessment, professional development, and family connection resources in the early childhood field. Offering ground-breaking solutions, including The Creative Curriculum, GOLD, tadpoles, ReadyRosie, ParentPal, Al's Pals, and professional development, Teaching Strategies believes that a child's first 8 years form a critical foundation for school success. Teaching Strategies has been an advocate for the early childhood education community for more than 40 years. Apply Now