Specimen Technician - Hospital

Specimen Technician – Hospital North Chicago, IL Monday to Friday: 7:00 AM – 3:30 PM Pay: $19.08 – $21.96 per hour (salary based on skills, experience, education and certifications; may be eligible for performance bonus) Benefits Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 “MyDay” off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Job Summary The Hospital Specimen Preparation Technician (HSPT) is responsible for daily preparation of patient specimens from hospital clients. The HSPT must demonstrate a mastery of all functions of specimen preparation for submission to multiple Quest Diagnostics facilities, as well as Rapid Response Laboratories (RRL). The HSPT works with minimal direction. Additionally, since many changes do occur from day to day, great flexibility on the part of the HSPT is required. The majority of HSPT work is on the day shift, but flexibility is required for weekends, holidays, on-call, and overtime based on client requirements. Responsibilities Prepare patient specimens for hospital clients and pick up by couriers. Maintain positive daily client interactions representing Quest Diagnostics to the customer (face-to-face or telephone). Prepare and arrange all stat testing needs, research pending results, alert Hospital IT to communication failures, accept and troubleshoot incoming calls to the Hospital Lab from Quest Diagnostics facilities. Demonstrate excellent proficiency in test ordering policies, procedures, specimen requirements for test ordering, sample preparation, Care 360 and compliance/legal requirements. Troubleshoot and problem-solve client issues related to area of responsibility. Communicate and collaborate effectively with the Hospital Lab Manager, Quest Diagnostics sales team and other functions in the organization. Relay client concerns to Quest Diagnostics supervisor and sales; participate in sales/operations review of account. Communicate information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff, such as phlebotomy, outpatient draw centers, laboratory managers, department supervisors, Hospital IT analysts, physicians, nurses and pathologists. Develop understanding of the company processes as well as client expectations. Develop understanding of compliance policies related to test ordering. Research test ordering information on translation tables, computer systems, and the directory of services. Understand the complex relationship between test(s) ordered and specimen received. Complete all required written documentation, legibly and within the assigned timeframe. Perform other duties as assigned. Preferred Qualifications Medical background including medical terminology applicable to a clinical laboratory. Previous laboratory, customer service or hospital experience. The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems. Education High School Diploma or Equivalent (Required) Equal Opportunity Employer Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr Quest Diagnostics