Food Service Operations Assistant Manager

General Summary The Food Service Assistant Manager is responsible for maximizing the store’s food service sales, delivering and inspiring excellent customer service, maintaining our quality and safety standards, and effectively managing inventory. The ability and desire to build and motivate a high-performing team is also required. Principles Duties and Responsibilities Workforce Management and Development: Responsible for the daily operation of all food service areas, including Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush) with self‑service, full‑service and drive‑up options. Respond efficiently and accurately to customer complaints. Organize and supervise shifts. Order and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning products. Train new and current employees on proper customer service practices. Enforce all company procedures and protocols. Customer Service: Provide the best customer experience to every customer. Greet every customer with a smile and sincere greeting. Suggest possible purchases and promote specials. Assume full responsibility for the execution of Nouria’s customer service program at the site level. Safety & Station Appearance: Responsible for minimizing safety risks to employees, customers, and suppliers. Ensure all site employees are trained on safety policies and procedures and maintain adequate controls to verify compliance. Ensure all environmental and hazardous material regulations are strictly enforced. Maintain safety and security of the store and document any accidents or incidents. Manage the maintenance of the customer environment inside and around the perimeter of the store. Operate all assigned equipment safely and efficiently and support implementation of the Nouria Safety and Health program. Promptly report and investigate workplace accidents, injuries, incidents or illnesses. Complete the new employee safety orientation for all new or transferred employees. Inspect stores for workplace hazards and initiate corrective action immediately. Encourage employees to report unsafe conditions or practices and initiate corrective action. Promote a quick return to work for employees under your supervision. Qualifications ServSafe Certification a plus Proven work experience as a shift lead, supervisor, or similar role in food service Proven customer service experience, with a track record for problem solving Proficient food and beverage knowledge Computer literate Strong motivational and people skills Working knowledge of food service and coffee equipment Ability to troubleshoot minor problems Physical Requirements Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities Performs other related duties as required Must be able to lift to 35 pounds at times Must be able to traverse and access all areas of the store Prolonged periods of standing Equal Employment Opportunity Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr