Technical Training Senior Analyst

Job-ID29439582Reference26-28259Technical Training Senior AnalystCertifications & Licenses: Epic Credentialed Trainer certification in Ambulatory and/or Patient AccessSchedule Notes: Remote position. Schedule is Monday-Friday, core hours based on candidate time zone.Job SummaryEvernorth Workplace Care is seeking a Credentialed Epic Trainer with certification in Ambulatory and Patient Access modules to support our clinical and coaching teams. This role is responsible for designing and delivering high-impact training programs that empower staff to use Epic effectively and confidently. The trainer will lead virtual and facilitator-led sessions, support onboarding, and maintain training materials in alignment with system upgrades and workflow enhancements. The ideal candidate is a self-starter, a collaborative team player, and someone who thrives working autonomously in a fast-paced healthcare environment.Key ResponsibilitiesTraining Delivery & Support• Deliver Epic training to onsite coaches and clinical staff through virtual platforms and facilitator-led sessions.• Facilitate interactive Q&A sessions and provide supplemental training to reinforce learning.• Offer ongoing support and troubleshooting for Epic users post-training.• May include travel opportunities to support in-person training for client installations.Curriculum Development & Maintenance• Collaborate with the Lead Trainer to design, update, and maintain Epic training curriculum.• Ensure training materials reflect current workflows, system enhancements, and best practices.• Create job aids, quick reference guides, and e-learning content tailored to user roles.Onboarding & Staff Development• Assist in onboarding new staff by providing role-specific Epic training.• Monitor training progress and ensure timely completion of required modules.• Provide feedback and coaching to reinforce Epic proficiency.System Enhancements & Upgrades• Participate in Epic upgrade planning, testing, and go-live support.• Contribute to discussions around system improvements and workflow optimization.• Update training materials and delivery methods to reflect new Epic functionality.Collaboration & Continuous Improvement• Partner with IT, clinical operations, and other stakeholders to align training with organizational goals.• Gather feedback from trainees and stakeholders to improve training effectiveness.• Stay current with Epic updates, certification requirements, and training methodologies. Skills: Required:• Epic Credentialed Trainer certification in Ambulatory and/or Patient Access.• Experience delivering Epic training in a healthcare setting.• Strong understanding of clinical and administrative workflows.• Excellent communication, facilitation, and interpersonal skills.• Ability to work independently and collaboratively across teams.• Strong organizational skills and attention to detail.Preferred:• Experience with virtual training platforms and instructional design tools.• Familiarity with adult learning principles and e-learning development.• Prior involvement in Epic upgrade cycles or system enhancement projects.Education: • Candidates must have Epic Credentialed Trainer Certificationo EPIC Credentialed Trainer Certification in Ambulatory and/or Patient Access is preferred.• Bachelor's degree required.EEO:“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”