Customer Service Manager- Homecare

Customer Service Manager

Join our Tucson, AZ team as a Customer Service Manager (CSM) responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Seeking a self-motivated professional with prior scheduling and management or supervisory experience, with bilingual English-Spanish fluency preferred. An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgencysomeone ready to make a real impact in the Tucson community. A people-person who is friendly, compassionate, and able to build positive relationships and partnershipssomeone passionate about improving the lives of those we serve. An experienced communicator and problem solver who is well-organized.

Great company culture. Competitive pay with daily pay options available. Tuition reimbursement and campus partnerships. Flexible work schedules close to home. Referral bonuses. Benefits, Supplemental Plans, EAP, and 401K participation. Career growth and development opportunities.

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: overseeing quality care and overall client satisfaction; supervising and providing guidance to the Caregivers who provide direct care to the clients served; managing employee scheduling, identifying problem situations, and implementing proactive solutions; maintaining strong and positive relationships with referral partners, payor sources, and clients; ensuring proper documentation and record-keeping; conducting periodic home visits and safety checks.

Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements). Accountable, reliable, and ability to work independently with good judgement. Valid driver's license and auto insurance. Effective verbal and written communication. Excellent customer service skills.

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs.

Salary Range: USD $19.00 - $20.00 / Hour