Customer Operations Coordinator

Job Description

Job Description

Customer Operations Coordinator– Marine Manufacturing / Boating Industry

Location: Ocoee, FL (On-site)

Compensation & Benefits

• Salary: $50,000 – $60,000 (no commission)
• 401(k) with up to 4% company match
• Medical insurance
• Paid holidays
• PTO and vacation pay

About Teak Isle Manufacturing

Teak Isle Manufacturing is the leading designer and manufacturer of custom OEM parts for the marine industry. More than 200 of the most respected boat builders nationwide rely on us for precision-crafted acrylic, HDPE, solid surface, and custom cabinetry components. Our team partners closely with boatbuilders' engineering and design departments to bring innovative new models to life - from concept through production. We are seeking a highly organized and detail-oriented Sales Support Associate to assist our Outside Sales Team with quoting, organization, and customer satisfaction. This role is ideal for someone who enjoys inside sales, thrives on accuracy, and takes pride in keeping projects running smoothly.

What You'll Do

• Provide day-to-day support for the Outside Sales team, ensuring they have the information and follow-up needed while traveling.
• Assist with preparing and updating quotes, entering customer orders, and ensuring data accuracy.
• Communicate with customers regarding order status, lead times, and project details.
• Collaborate with internal teams - including engineering, production, and purchasing - to ensure project success.
• Coordinate project timelines from initial request through completion.
• Help maintain organized records and documentation for customer accounts.
• Participate in occasional trade show preparation (minimal travel).

What We're Looking For

• Marine or boating knowledge preferred but not required - familiarity with OEM parts or accessories is beneficial.
• Technical or engineering aptitude is a plus – print reading, measurements, etc.
• Strong organizational and multitasking skills with a focus on accuracy and follow-through.
• Clear, professional communication abilities, both written and verbal.
• Positive, team-oriented mindset and commitment to excellent customer service.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with ERP or CRM systems helpful.

Why You'll Enjoy Working Here

At Teak Isle, you'll be part of a team that values customer service, integrity, and innovation. You'll help create components that end up on some of the most recognized boats in the world - and you'll do it in a supportive environment where your attention to detail and teamwork make a difference.