Front Desk

Job Description

Job Description

Front Desk Team Member | Director of First Impressions (D.O.F.I.)

Pay: $15.00+/hour, based on experience
Schedule: Full-Time | 12-hour shifts | Rotating Saturdays | 30+ hours per week

Do you make a great first impression? Are you friendly, dependable, and someone who genuinely enjoys helping people?

HealthCARE Express is looking for a Front Desk Team Member / Director of First Impressions (D.O.F.I.) to join our team.

Our D.O.F.I. team is often the first and last interaction a patient has with us, so this role is an important part of both the patient experience and the day-to-day flow of the clinic. We're looking for someone who can make patients feel welcome while staying organized and keeping things moving in a busy urgent care environment.

If you're comfortable juggling multiple priorities, enjoy working with people, and like being part of a team where no two days are exactly the same, we'd love to hear from you.

As a D.O.F.I., you'll help keep the front office running smoothly from the moment patients walk through the door. You'll greet and check in patients, verify demographic and insurance information, answer incoming calls, collect payments, provide receipts, and scan documents into patient charts.

You'll also help answer patient questions, maintain accurate information in our system, protect patient confidentiality, and work closely with the clinical team to keep patient flow moving throughout the day.

Because urgent care can be unpredictable, we're looking for someone who's flexible, willing to jump in where needed, and open to learning new things as our clinics continue to grow.

We're looking for someone who is:

• Friendly, dependable, and comfortable working with the public
• Organized and able to manage multiple tasks in a fast-paced environment
• Confident using computers and learning new systems
• A strong communicator with good customer service skills
• Professional and respectful with confidential information
• Flexible, team-oriented, and willing to help wherever needed

Previous medical office or healthcare experience and a basic understanding of HIPAA are helpful, but they're not everything. A strong work ethic, willingness to learn, and the ability to take great care of our patients matter just as much.

Pay: $15.00+/hour, based on experience
Schedule: 12-hour shifts, typically 8:00 AM–8:00 PM
Saturdays: Rotating Saturdays, typically 8:00 AM–4:00 PM
Hours: 30+ hours per week; schedule may vary based on clinic needs

HealthCARE Express offers a benefits package that includes:

Health, Dental, Vision, Life Insurance, Short- and Long-Term Disability, Accident and Critical Illness coverage, Benefit Time Off, and Bereavement Leave.

At HealthCARE Express, we want work to be more than just showing up for a shift. We're big on teamwork, personal growth, celebrating wins, and creating an environment where people can enjoy what they do while making a difference for our patients.

From monthly themed dress-up days to opportunities to learn and grow, we've built a culture where personality is welcome and great patient care is always the priority.

With urgent care and specialty services across Texas, Arkansas, Oklahoma, and Louisiana, there's plenty of opportunity to grow with us.

Ready to make a great first impression? Apply today and join the HealthCARE Express team!