HR Operations Coordinator - Volunteer Programs

Job Description

Job Description

We are seeking an Operations Coordinator to provide administrative, and programmatic support to the Volunteer Programs & Internships (VPI) team, ensuring efficient processes, accurate recordkeeping, and high-quality service to employees, Volunteers, & Interns.

This is a six-month (temporary), full-time (Monday-Friday) or part-time (Wednesday-Friday) position, with the option for a hybrid schedule, working a minimum of one day on-site at the New England Aquarium in Boston. Remote days are only available for residents of MA, RI, NH, ME, NY and VT.

ESSENTIAL FUNCTIONS

1. Provide programmatic and project support to the Volunteer Programs & Internships team.
2. Oversee data management related to our Salesforce based engagement records. This includes resolving bugs, modifying objects and fields, running reports, cleaning data, and entering data.
3. Manage general inquiries from applicants and staff via phone and email, providing excellent customer service in response.
4. Design and deliver community wide announcements and email communications.
5. Facilitate staff ID creation and distribution.
6. Support uniform and benefit distribution.
7. Maintain and manage paper and electronic document filing systems to ensure compliance and accessibility.
8. Respond to and triage inquiries in a timely and professional manner.
9. Perform other related duties as assigned.

QUALIFICATIONS

Minimum Training and Experience

• 1-3 years of experience supporting operations in a business office.
• Experience with data entry, and processing. HRIS, Volunteer Management Software experience helpful.

Knowledge, Skills, and Abilities

• Proficiency in Salesforce Administration preferred.
• Proficiency in the Microsoft Office suite.
• Knowledge of and a commitment to inclusion concepts and initiatives in the workplace.
• A commitment to providing a high level of service to all stakeholders, demonstrating approachability and openness.
• A commitment to strict confidentiality.
• Ability to communicate clear and concise information to employees at all levels of the organization in verbal, written, electronic, and other communication formats. Capable of prioritizing work duties for maximum efficiency and working independently to maintain service levels. A high level of initiative and creativity, as well as intuitive problem-solving skills.

For more information and to apply online please visit:

The New England Aquarium is committed to an inclusive workplace culture and is an Equal Employment Opportunity Employer, as defined by the EEOC. Here, we foster a culture of respect and inclusion. We strive to engage and inspire a broad audience with our efforts to protect the blue planet. We believe that an inclusive workforce provides diverse experiences, skills, and perspectives that enrich our programs, strengthen problem-solving, add creativity, and enhance our workplace culture.