Hospital Care Coordinator

Essential Duties Under the general supervision of the Branch Manager, the Hospital Care Coordinator is responsible for coordinating durable medical equipment (DME) and respiratory services. This role is strictly non‑sales in nature and focuses on operational coordination, documentation accuracy, and regulatory compliance. The Hospital Care Coordinator does not provide education, instruction, or services to a patient prior to receipt and verification of a valid physician order and may conduct limited administrative coordination only as necessary to facilitate order processing in compliance with company policy. Responsibilities Serve as the primary point of contact between SuperCare Health and hospital personnel for coordination of ordered equipment. Ensure all required documentation and physician orders are received, complete, accurate, and that patient eligibility is verified prior to engaging with the patient or authorized family member/caregiver. Coordinate delivery of equipment to hospital rooms or patient homes in collaboration with internal teams, avoiding duplication or conflict with other providers involved in the patient's care. Maintain accurate records of referrals, orders, and communications. Provide status updates to hospital staff regarding equipment delivery timelines. Maintain inventory levels in assigned hospital convenience closets. Collaborate with Customer Care and Dispatch teams as needed to ensure efficient service delivery. Attend all department meetings and training sessions as scheduled. Maintain clear separation from hospital staff roles and responsibilities; the employee acts solely on behalf of SuperCare Health and not the facility. Perform all other duties as assigned by department leadership. Compliance and Regulatory Requirements Strictly adhere to all applicable federal and state laws, including but not limited to the Anti‑Kickback Statute (AKS), Stark Law, and False Claims Act (FCA). Do not engage in any activity that could be interpreted as offering or providing remuneration, inducements, or incentives in exchange for patient referrals. No sales, marketing, or referral‑generation activities are permitted. Employee compensation shall not be based on, tied to, or influenced by the volume or value of referrals or business generated. This role is not subject to quotas, commissions, or performance metrics based on referral generation or revenue. Interactions with healthcare providers must remain strictly informational and operational, without attempting to influence referral decisions. Report any suspected compliance concerns immediately. Present all patients with their right to freely choose a DME supplier and document such choice prior to coordinating services. Physical Demands Must be able to walk long distances across large healthcare facilities. Must be able to lift and carry equipment up to 75 lbs. Work Environment Fast‑paced healthcare facilities with emphasis on coordination and compliance. Requires managing multiple discharges and tight deadlines. High-level communication with healthcare professionals. Work Experience Requirements Experience in medical supply, HME, or healthcare industry. Knowledge of medical terminology and documentation. Strong customer service and coordination skills. Ability to multitask and meet deadlines. Strong organizational skills and attention to detail. Benefits Medical Dental Vision Flexible Savings Account 401(k) Voluntary Life Insurance Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day. Perks Paid Training Paid Time Off Sick Time Remote Work Opportunity Growth Opportunities Employee Referral Reward Program Employee Discount Program This position offers an exciting opportunity for a driven individual to blend patient care coordination with business development, making a meaningful impact on both patient outcomes and SuperCare Health's growth. Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre‑employment Drug and TB Tests. #J-18808-Ljbffr