Client Relationship Manager

Virtual Vocations Inc

Managing a portfolio of large, complex customer accounts, the full-time Client Relationship Manager will develop high-trust relationships, drive customer satisfaction and retention, and ensure a seamless experience throughout the customer lifecycle, with the flexibility to work 100% remotely or in any major office location. Key responsibilities Build and maintain relationships with Employer customers through all stages of the customer lifecycle, maximizing desired outcomes and satisfaction Stay informed on industry and technology trends to educate and advocate for customers Lead the internal team on behalf of the customer, coordinating efforts across departments and ensuring high-quality work Required qualifications B.S. or B.A. required 10+ years of experience in Customer Success, Account Management, or related roles Successful experience managing a portfolio of complex customers Strong understanding of benefits administration and SaaS technology Proven ability to drive customer outcomes and satisfaction metrics

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Vacancy posted 3 days ago

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