Sr. Community Manager (Owned Assets) - The Waller

JOB DESCRIPTION SUMMARY

This role manages the day-to-day operations of two or more assigned properties, including managing the team members, daily activities, and resources to achieve established budgeted financial and operational goals. It ensures that operations comply with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws governing multi‑family housing operations.

JOB DESCRIPTION

Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and analyzing operational reports to establish historic and predict performance patterns. Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate chart of account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund. Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease. Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short‑ and long‑range marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues; ensures the property’s maintenance team members comply with company standards for responding to and completing resident service requests. Conducts regular property inspections and takes appropriate actions to ensure the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with company policies, values, and business practices. Assists in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about performance, and responding to owner requests as needed. Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary. For California only: Community Managers working in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized. The salary range for this position is $72,000 – $100,000. Additional Compensation Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered Competitive medical, dental, vision, and disability & life insurance benefits. Low employee medical costs for employee‑only coverage; costs discounted after 3 and 5 years of service. Generous paid time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Birthday off after 1 year of service. Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar‑managed communities subject to discount and unit availability. Six‑week paid sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with company match up to 6% of pay after 6 months of service. Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee assistance program. Critical illness, accident, hospital indemnity, pet insurance, and legal plans. Charitable giving program and benefits. Benefits offered for full‑time employees. For union and prevailing wage roles, compensation and benefits may vary from the listed information above due to collective bargaining agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to View email address on click.appcast.io.

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