Senior Community Manager - Special Assets

Description

Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.

We are currently seeking a Senior Community Manager - Special Assets to join our team at Capitol Crossing, a 240 unit apartment community in Austin, TX.

Position Summary:

The Senior Community Manager - Special Assets is responsible for managing high-needs, underperforming properties that require a hands-on, experienced property manager. This role focuses on maximizing occupancy, collections, property appearance, resident retention, and compliance. This role demands high-level problem-solving, operational oversight, and the ability to stabilize and turn around underperforming assets.

ESSENTIAL FUNCTIONS :

1. Maintains daily operations and may be expected to fulfill duties of any open position which may include caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community
2. Analyzes existing property concerns, prioritize key issues, and develops projects to address them.
3. Manages the execution of improvement projects, ensuring completion within established deadlines and budget constraints.
4. Leads, mentors, and manages the property's team, focusing on achieving occupancy goals, renewals, and property improvements.
5. Works with residents in establishing good communication and resident retention programs; and resolves resident issues in a fair and timely fashion.
6. Collects rent, follows strict collection procedures, and manages evictions and collections per policy.
7. Manages move-ins and move-outs, reviewing charges and unit inspections to maximize chargebacks
8. Processes applicant files in compliance with housing program requirements (Section 8, Vouchers, etc.).
9. Ensures timely maintenance request handling, inspects the property regularly, and follows up on resident satisfaction.
10. Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
11. Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents.
12. Provides property performance updates to Regional Manager and VP of Property Management, including key metrics on occupancy, financials, and team performance.
13. Supports leasing efforts, including processing applications, executing leases, and collaborating with marketing teams.

QUALIFICATIONS : (Knowledge, Skills, Abilities, Education, Training and Experience.)

• 2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience.
• Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
• 5+ years of multifamiliy property management experience required, with a proven track record of successfully turning around or managing challenging properties.
• Tax credit and affordable housing experience (e.g., Section 42, Section 8) strongly required
• Deep understanding of property management software (Yardi or similar) and housing compliance programs.
• Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.
• Strong leadership, communication, and problem-solving skills.
• Advanced skills in MS Office Suite (Excel, Word, Outlook)
• Thorough understanding of federal, state, and local housing laws and regulations, particularly those related to affordable housing.
• Excellent verbal and written communication skills.
• Superior customer service and conflict resolution skills.

About Us : Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.