Networking Administrator - O'Hare International Airport Site Lead

Responsibilities Serve as primary customer liaison with a variety of airlines and the Airport Authority; assure continual compliance of service level performance and reporting, ensuring local procedures are in compliance. Review technical and customer support specifications and provide recommendations on best value to meet customer requirements. Responsible for overall local network, server and desktop hardware maintenance, system support and necessary escalation of service issues. Maintain regular progress communication with the Airport Authority and take any remedial action for deficiencies. Develop and maintain on-site policies and procedures. Interface with senior management to communicate status of projects. Monitor and ensure services align with SLAs. Provide consultation and advice to system and network administration in the Common Use platform in the airport. Ensure that all site technicians are trained & certified prior to start of service. Maintain on-site employee relations including, but not limited to, scheduling, day‑off planning, hiring, performance management, disciplining, and dismissal. Requirements Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field. You will need to obtain and maintain SIDA (Security Identification Display Area) badging and SIDA training. This includes Security Threat Assessment (STA) and a fingerprint‑based Criminal History Records Check (CHRC) for access to certain Federally regulated areas at multiple airports. Experience in the Airport or Airline Industry Technical Field, two years of which are specific to CUTE (Common Use Terminal Equipment) application software. Experience with cultivating and maintaining client relationships with service providers, stakeholders, and key airport partners, ensuring communication, collaboration, and the delivery of services. Hard Skills network maintenance server maintenance desktop hardware maintenance system support CUTE application software service level performance technical support specifications compliance reporting project status communication employee performance management Soft Skills customer liaison communication collaboration problem-solving leadership training relationship management remedial action scheduling discipline Certifications & Qualifications SIDA badging #J-18808-Ljbffr Jobtailor