Technical Sales Support Professional

Technical Sales Support Professional

Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 120 years.

We're now hiring a talented Technical Sales Support Professional to join our team in Elgin, IL. If you're eager for your next challenge, Flender is a great place to grow your career.

Position Overview / Responsibilities

Technical and quotation sales support for Flender sales channels (Flender sales team, 3rd party sales representatives, Distributors and Repair Centers), which includes:

• Selects, prepares and presents technical and commercial proposals of gear units, couplings, spare parts and services utilizing internal selection tools.
• Reviews customer technical specifications and offers gear units, couplings, spare parts or services for different types of industrial markets, such as Minerals/Mining, Oil & Gas, Material Handling, Extrusions, Pumps etc.
• Resolves technical problems to meet customer requirements.
• Reviews and clarifies technical & commercial requirements of customers prior acceptance of customer purchase orders.
• Prepares / clarifies requests for vendor supply components (transmitters, switches, monitoring system etc.).
• Technical write-up of orders after acceptance of customer purchase orders.
• Prepares internal quote / purchase order related documents for management approvals.
• Communicates with customers on all product related topics (incl. technical aspects, order documentation tracking, quote development etc.).
• Coordinates with local or HQ teams Flender technical and commercial solutions.
• Supports internal order management or procurement teams from technical point of view.
• Maintains internal sales management documents or databases.

Acquires basic knowledge in order management to support the end-to-end process, which includes:

• Clarifies (technically and commercially), processes and confirms customer purchase orders in Flender's ERP system
• Initiates and manages material returns
• Initiates and supervises customer's expedite requests within the Elgin organization and with intracompany suppliers
• Tracks order status and supports customers with delivery dates, invoices, etc.
• Supports Flender sales channels (external sales team, sales reps, distributors) in a flexible and adequate way.
• Prepares and presents demonstration materials for internal or external parties both locally and at off-site locations.

Required Knowledge / Education / Skills

• 1 to 2 years of sales / customer service / application engineering experiences (inside or outside sales) or BS preferably in Mechanical Engineering, Electro-Mechanical Engineering, Mechatronics or Technical Degree in related field.
• Communication skills to be able to have technical and commercial clarifications with customers.
• Intermediate knowledge of MS Office tools (Outlook, Excel, Word, PowerPoint).
• Capable of reviewing and understanding technical drawings / documents.
• Capable of working with others in a team environment.
• Open and capable of analyzing and improving processes, business methods and / or technical components.
• Capable of managing tasks and setting realistic goals to achieve targets.

Experience

Good knowledge in a technical field or business method including the basic theoretical background. Basic business understanding.

Preferred Requirements

• Experience working with customers in a sales setting (commercial, retail etc.).

Equal Employment Opportunity Statement Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.