Guest Services Representative

Job Opportunity At Ok-Ssm Health St. Anthony Hospital MidwestIt's more than a career, it's a calling.Worker Type: PRNJob Summary: Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.Job Responsibilities and Requirements:PRIMARY RESPONSIBILITIESReceives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.Receives guest suggestions and complaints and escalates through proper channels.Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.Identifies and report issues of safety and maintenance.Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.Performs other duties as assigned.EDUCATIONHigh School diploma/GED or 10 years of work experienceEXPERIENCENo experience requiredPHYSICAL REQUIREMENTSFrequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.Frequent keyboard use/data entry.Occasional bending, stooping, kneeling, squatting, twisting and gripping.Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.Rare climbing.REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONSNoneWork Shift: Variable Shift (United States of America)Job Type: EmployeeDepartment: 9508000087 CONCIERGEScheduled Weekly Hours: 0SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. SSM Health