Shift Leader

RESTAURANT SHIFT LEADER (Hourly Rate + Tips) Yuzu Japanese Sushi Bar – Costa Mesa, CA Yuzu Japanese Sushi Bar is seeking an experienced and hospitality-focused Restaurant Shift Leader to join our team. This is a hands-on leadership position for someone who can lead by example, support the service team, and help maintain smooth restaurant operations throughout each shift. Key Responsibilities Lead front-of-house operations during assigned shifts. Assign sections, opening and closing duties, side work, and employee breaks. Maintain a strong floor presence and assist with serving, hosting, running food, bussing, and other duties as needed. Monitor service quality, table maintenance, ticket timing, and guest satisfaction. Resolve guest concerns professionally and notify management when additional support is required. Coordinate with the sushi bar and kitchen to maintain accurate and timely service. Ensure all orders, modifications, complimentary items, discounts, voids, and payments are correctly entered into the POS system. Support employee training and provide respectful, real-time coaching. Monitor attendance, uniforms, conduct, cleanliness, and compliance with restaurant policies. Complete opening, closing, cash-handling, and shift-reporting procedures. Follow food safety and responsible alcoholic beverage service requirements.

ATTITUDE AND PROFESSIONAL DEMEANOR

Maintain a positive, calm, and professional demeanor throughout every shift, including during busy or stressful situations. Lead by example through respectful communication, appropriate body language, and a solution-focused attitude. Treat guests, coworkers, kitchen staff, vendors, and management with professionalism and respect. Avoid arguing, gossiping, complaining, displaying frustration, or using negative or confrontational language in front of guests or employees. Handle disagreements privately and professionally without disrupting restaurant operations. Remain approachable and supportive while holding employees accountable to restaurant standards. Accept coaching and feedback professionally and make the necessary improvements. Keep personal matters from negatively affecting service, teamwork, or the workplace environment. Help create a welcoming, respectful, and team-oriented atmosphere. Qualifications Previous restaurant serving or leadership experience required. At least one year of shift-lead or supervisory experience preferred. Strong communication, organization, and problem-solving skills. Ability to remain calm and professional during busy service periods. Experience with Toast POS is preferred. Must be available to work evenings, weekends, and holidays as scheduled. Valid California Food Handler Card required. RBS certification required when serving alcoholic beverages. Benefits 401(k) matching Employee discounts Flexible schedule #J-18808-Ljbffr PONZU LLC