Cake Decorator-Herriman

Job Description

Job Description

As a Cake Decorator at Lees Marketplace, you will be responsible for creating beautifully decorated cakes, cupcakes, and other baked goods for customers. You will work in collaboration with the Bakery team to ensure high-quality, visually appealing products while maintaining the store's commitment to customer satisfaction. The ideal candidate will have a passion for decorating, possess strong attention to detail, and be able to handle a fast-paced work environment.

Primary Position Duties:

• Assist customers with cake and dessert orders, providing recommendations, design ideas, and customization options.
• Work effectively with the Bakery team to ensure all cake orders are completed on time and to customer specifications.
• Decorate cakes, cupcakes, and other baked goods according to customer requests and store standards. Use a variety of techniques (e.g., piping, fondant, airbrushing, edible paints) to create custom designs for special events, birthdays, weddings, and holidays. Ensure all decorations are visually appealing and meet the store’s quality standards.
• Assist in the creation and maintenance of attractive cake displays in the bakery section.
• Monitor and maintain the inventory of decoration supplies (icing, fondant, colors, etc.), notifying the manager when items need to be restocked.
• Maintain a clean and sanitary work area, including cleaning tools and equipment used in the decoration process.
• Assist in other bakery-related tasks as needed, such as packaging, display setup, and cleaning.

Guest Service:

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Address customer complaints and inquiries in a professional manner, resolving issues promptly.
• Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and resolving matters accurately.
• Prepares and processes the guest’s requests promptly and finalizes their purchase in a friendly manner.  
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.
• Be familiar with, and assist customers with use of, Lee’s Marketplace website.

Community Engagement:

• Foster relationships with local vendors, businesses and community organizations to enhance store presence and customer loyalty.
• Participate in community events and promotions to drive traffic to the store.

Product Handling:

• Stock shelves and maintain displays according to store standards. Oversee product placement and merchandising efforts to enhance the shopping experience.
• Ensure product freshness by watching for, and teaching team members to watch for, quality in production, rotating stock and checking expiration dates.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Package and label products using a computer program.
• Monitor inventory levels, assist with ordering processes, and minimize shrinkage.
• Assist in conducting regular inventory audits to ensure accuracy and availability of products.

Cleanliness and Safety:

• Maintain a clean and organized work area.
• Ensure that all cake decorating equipment is properly maintained, cleaned, and stored.
• Follow and implement all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all food safety and sanitation regulations, including maintain a valid food handlers permit.
• Maintains full knowledge of all company safety and accident prevention policies.  Ensure safety of all team members through engaging in proper training and follow-up of safety policies.
• Reporting team member and guest accidents in a timely manner.

Cash Handling (if applicable):

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

Team Collaboration:

• Work cooperatively and communicate effectively with team members to achieve store goals.
• Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee’s MarketPlace Mission statement and Core Values
• Work closely with the Bakery Manager and Store Director to ensure cohesive store operations.
• Evaluate the entire store continually and make recommendations for changes to Department Managers.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast-paced, sometimes crowded, sales environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.
• Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.
• Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed.  Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.
• Be a professional example for all team members to follow.

Position Requirements:

• Age Requirement: 18yrs+
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Handlers Permit Required

Physical Requirements:

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl. 
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the bakey.
• Must be able to lift up to 50 pounds at times.
• Lifting may include floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

• Pallet jack
• Wheeler
• Lifts
• Trash compactor
• Scales
• Computers
• Phones/Intercoms
• Registers/Cash handling
• Oven/proofer, slicer, electric knives, pipping tools, mixers, etc.
• Company Trucks, Transits and Vehicles
• Temperature controlled rooms and equipment
• Any other items seen fit for store function and maintenance.

Education or Skills:

• High school diploma or equivalent (required)
• Previous Cake Decorating Experience (preferred)
• Previous Customer Service Experience (required)

Skills and Abilities:

• Must be able to communicate effectively in English, both verbally and in writing, in order to interact with customers, team members, and follow company policies and procedures.
• Ability to design custom cakes that align with customer requests, themes, and special events (birthdays, weddings, holidays). Precision in decorating cakes with intricate details, ensuring designs are clean, polished, and aligned with customer expectations.
• Strong eye for color coordination, texture, and balance in decoration.
• Awareness of current cake decorating trends, popular designs, and seasonal themes.
• Ability to implement solutions quickly and effectively.
• Ability to complete complex cake designs within deadlines, especially for custom orders or special events.
• Efficient at multitasking, balancing the decoration of multiple cakes or orders at once.
• Ability to interact with customers professionally, take custom orders, and provide recommendations based on their needs.
• Excellent communication skills to understand customer preferences and translate them into a finished product. Openness to feedback and ability to adjust designs based on customer input.
• Ability to learn new technology and tools quickly.
• Ability to work in a fast-paced environment.
• Ability to handle customer inquiries and complaints effectively.
• Ability to read and follow instructions.
• Good verbal communication skills.

Compensation:

• Competitive hourly wage/salary.
• Paid time and a quarter on Sundays
• Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
• 10% discount, restrictions apply
• Ace Hardware Discount at Lees Ace Hardware locations
• Paid Time Off to those who qualify

Work Environment:

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety forward atmosphere
• Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

 
Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

Company Description

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.