Training Programs and Services Administrator

Job Description: The Education and Training department of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for a Training Programs & Services Administrator. This position serves as the primary point of contact for the Education and Training Department, responding to external inquiries with high-quality customer support. Maintains comprehensive knowledge of departmental programs, including subject areas, course formats, and delivery methods, to effectively guide learners through the enrollment lifecycle, including registration, troubleshooting, and general program assistance. Provides internal administrative support to Education and Training functions. This is a full-time hybrid position. Residency within 100 miles of the Kansas City office is required. Responsibilities Include: Manage registrations and support customers’ financial transactions including registration payments, refunds, enrollment transfers, invoices, and related transactions Maintain accurate departmental records Review and update standard operating procedures (SOPs) to ensure accuracy and consistency Provide logistical and technical support for webinars, virtual instructor-led trainings, and in-person events Coordinate packaging and shipment of designation award materials Minimum Education and/or Experience Required Associate’s degree and two years in a training administrative or similar training support role or an equivalent combination of education and experience. Preferred Experience Experience with learning management systems and/or financial accounting systems. Experience with ticketing systems (such as Jira). Systems & Technology Requirements Microsoft 365, including Word, Excel, PowerPoint, SharePoint, and Outlook. Travel This position does not require overnight business travel. Employees are responsible for their personal transportation to/from the home and office, including events, meetings, and training required by the NAIC. Compensation $25.79 an hour up to $30.00 an hour, commensurate with education and experience. Sponsorship Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information. The NAIC is proud to be an Equal Opportunity Employer Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law. LEARN MORE ABOUT THE NAIC Company Overview The National Association of Insurance Commissioners (NAIC) is a member-focused, non-profit Association supporting state insurance commissioners, and their departments, to effectively regulate the insurance industry and protect consumers. Headquartered in Kansas City, New York, and Washington DC, our 150-year-old Association offers the coordination of expertise in policy and regulation among state departments, data and technology, financial regulatory support, training and education, and resources for ongoing collaboration among the states and jurisdictions. Diversity Statement Our member-driven Association supports the dynamic and diverse needs of state regulatory agencies and the consumers of insurance products and services. Through our ongoing commitment to Diversity, Equity, and Inclusion, we believe our employees provide a wide range of experience and expertise to generate better ideas and solve complex problems consumers and our members face as insurance products and regulations evolve over time. Guiding Principles • We put customers first • We are committed to continuous improvement • We succeed by working together • We do what it takes to get the job done • We communicate often • We treat colleagues with respect and honesty