Project Coordinator

Job Description

Job Description

Project Coordinator

Company: Rumford Stone

Location: Bow, NH 03304 — In person, full-time (hybrid potential after an initial in-office period)

Compensation: $21 to $26 per hour, depending on experience

Schedule: Monday – Friday, standard business hours; occasional overtime during busy periods

Work: Year-round

Benefits: Health, dental, and vision insurance; company-paid disability, term life, and employee assistance program; optional additional life and accident coverage; 401(k) with company match; PTO and paid holidays

• Be the go-to point of contact who guides homeowners and general contractors through their countertop projects from order to install
• Coordinate mostly residential kitchen and bathroom projects of all kinds, working across sales, design, production, and install teams
• Open to a range of experience — bring your coordination, customer service, or construction background and grow with us
• Full benefits, including company-paid disability, life, and an employee assistance program
• Stable, year-round role with real opportunity for professional growth
• Starts fully in office at our Bow, NH location, with the potential to move to a hybrid arrangement over time

Rumford Stone has been fabricating and installing custom countertops in New Hampshire since 1995, growing from a two-stall garage into a modern 23,000-square-foot facility with robotic fabrication equipment. We carry an A+ rating with the Better Business Bureau and serve homeowners, builders, and contractors throughout Northern New England.

We’re looking for a highly organized, customer-focused Project Coordinator to join our team in Bow, NH. This role is central to how we deliver: you’ll manage projects from start to finish, keeping communication clear, schedules accurate, and the customer experience exceptional through fabrication and installation. Most of your work is residential — coordinating kitchen and bathroom projects of all kinds — and you’ll spend a lot of your day talking with homeowners and general contractors alike. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can confidently juggle multiple projects while collaborating across departments.

This position starts fully in office for the first 90 days so you can learn our process and team. After that, there’s the potential to move to a hybrid arrangement.

• Serve as the primary point of contact for customers throughout the project lifecycle
• Provide project updates, answer questions, and resolve issues professionally and on time
• Create and manage project schedules, timelines, estimates, and milestones
• Coordinate projects from order placement through final installation
• Collaborate with sales, design, production, vendors, and installers to keep projects moving smoothly
• Manage purchasing and coordinate material deliveries with vendors and subcontractors
• Conduct customer material viewings and help clients with stone selections
• Maintain accurate project documentation, including contracts, change orders, and progress updates
• Process and manage project invoicing accurately and on time
• Use project management software to track status and communicate updates
• Troubleshoot scheduling or project challenges while keeping customer service high
• Support long-term customer relationships and help drive repeat business

• Open to a range of experience; a minimum of 2 years in project coordination, project management, or customer service is strongly preferred
• High school diploma or equivalent required; college degree a plus
• Construction, remodeling, or stone countertop industry experience is a plus
• Strong organizational and multitasking abilities
• Excellent problem-solving and time-management skills
• Strong written and verbal communication skills
• Comfortable working in a fast-paced environment with changing priorities
• Proficiency with computers and project management software (Stone App or similar platforms a plus)
• Basic ability to read a tape measure in inches and feet

• Primarily office-based, with occasional visits to the warehouse or job sites
• Prolonged periods sitting and working at a computer
• Standard business hours Monday through Friday, with occasional overtime during busy periods or special projects

We believe great teams are built around shared values:

• Grow and Learn — Stay curious and open; perform with passion and enthusiasm
• Do the Right Thing — Make decisions based on integrity, empathy, and respect; service above self
• Find a Way — Discover solutions others haven’t considered; think creatively and make it happen
• One Team — We achieve more when we collaborate; trust and engage
• Deliver Excellence — Take pride in every detail; uphold the highest standards of craftsmanship and service

• Stable, full-time opportunity with a respected New Hampshire fabricator
• Collaborative and supportive team environment
• Real opportunities for professional growth and development
• A company culture focused on quality, teamwork, and customer satisfaction

If you enjoy coordinating projects, building strong customer relationships, and being part of a team that takes pride in delivering exceptional results, we’d love to hear from you. Apply today to join Rumford Stone.

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