Operations Coordinator - Soho Support Office

As Operations Coordinator, you will provide professional, proactive, and confidential support to the Managing Director – The Americas, Senior Manager – Operations & Strategy, and the wider team. Liaising with internal and external stakeholders across the globe, you will become a trusted and integral member of the executive team. This is a dynamic, fast-paced role that sits at the heart of our Americas operations, requiring a highly organised individual who thrives in a high-touch, hospitality-driven environment. From managing executive schedules and coordinating global meetings to overseeing travel, expenses, and cross-functional projects, no two days will look the same. With a strong hospitality background and a flexible, hands-on approach, you will act as a partner to senior leadership — building relationships across teams, supporting key events and new openings, and ensuring everything runs smoothly behind the scenes. Key Responsibilities: Meeting Coordination— Maintain and manage executive schedules, arranging internal and external meetings on a local and global level across different time zones, including conference and virtual calls. Responsible for planning, research, and preparation of documents in advance of meetings. Events— Organize and take responsibility for listening sessions and offsite meetings/conferences for the Americas team. Projects— Support c-suite and company directors on various projects relating to people and finance, tracking deliverables against agreed deadlines and driving projects from inception to completion, working across teams to deliver results. Travel & Expenses—Organize all domestic and international travel arrangements for the MD, including visa requirements, and manage end-to-end expense submissions, including reviewing, approving, and ensuring timely reimbursement across the Americas region in accordance with company policies. People Support — Review and approve PTO requests and manage relevant approvals and forms on behalf of the MD. Stakeholder Management— Build and maintain positive relationships with key internal stakeholders both locally and globally. Taskforce & Support— Support new openings and taskforce requirements as needed. Flexibility to work occasional weekends, public holidays, and offsite events is required. Previous hospitality management experience is essential, with the ability to support offsite events in any capacity from line level to management. Experience Required: A proactive self-starter who anticipates needs and takes ownership without being prompted. Strong written communication skills: articulate, concise, with excellent grammar and editing skills. Able to adapt tone and voice. Highly organized with meticulous attention to detail, and ability to manage multiple priorities with shifting deadlines. Proactive, resourceful and able to work independently with sound judgement. High emotional intelligence and tailor communication dependent on the situation. Demonstrated project or event coordination experience. Operates with absolute confidentiality, discretion, maturity and professionalism when handling sensitive information. Calm under pressure; thrives in a fast-paced, ever-changing environment. Proficient in Adobe, Microsoft Office (Excel, Word, PowerPoint), Zoom and other productivity tools. Micros POS and reporting experience are a plus In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range

$70,000—$70,000 USD