Commercial HVAC/R Senior Technician

Description TWC Services, Inc. has an opportunity for a qualified Senior Technician in our [Location] Office.Job Summary:Efficiently and effectively troubleshoots and repairs complex equipment issues to maintain and acquire new clients, which may include exposure to various weather conditions, including extreme temperatures, storms, and other environmental factors.#SLRResponsibilities:• Trade Skills: Demonstrates advanced knowledge and expertise of the operating standards within their trade/license, enabling safe and effective troubleshooting, diagnosis, and repair of equipment/systems in a cost-efficient way. Proactively identifies opportunities to optimize process and solutions. Recognizes and takes the lead in the tasks that require collaboration with other trades to complete.• Client Service: Provides exceptional service by addressing client needs promptly and professionally, ensuring a positive experience throughout the service process. Communicates clearly with clients to understand their HVAC issues and provide explanations of services, repairs, and recommendations. Proactively identifies repair and replacement recommendations in an effort to reduce emergency repairs and limit disruption to our clients' business.• Recommended Repairs: Identifies and recommends necessary repairs or replacements to minimize emergencies and business disruptions for our clients. Assesses all relevant equipment at the client’s location and suggests only solutions in their best interest. Effectively documents all details needed for quoting and completing the work in one visit.• Reporting: Enters all required information into the system accurately and in real time to ensure thorough and timely service reports with accurate reporting of labor time and parts/materials used.• Safe Driving: Consistently drives in accordance with applicable laws and company best practices. Ensures defensive driving practices. Sets up van to minimize any distractions.• Company Assets: Keeps company vehicles, tools, equipment, and inventory organized and in good condition.Keeps van stocked with the appropriate inventory and in a cost-effective manner.• Mentoring: Effectively mentors team members by using strong knowledge, and troubleshooting skill, best practices, and constructive feedback.Requirements:• 5-7 years of technician experience• High School Diploma/GED• Extensive TravelWe Offer:•Paid holidays•Health, dental and vision insurance•Growth potential with a stable company•Paid vacation•Health club reimbursement•Wellness plan with lifestyle spending account•401k with company match and profit-sharing•Continuing education and advancement opportunities•Tuition reimbursement•Term, AD&D and Dependent Life insurances•Prepaid LegalTWC Services, Inc. is an EOE, including disability/vets.TWC Services, Inc. participates in E-Verify. TWC Services, LLC.