macOS Customer Support Engineer - SBG

Job Details Level: Experienced Job Location: Arlington, VA (SBG) – Station: SBG - Arlington, VA 22201 Position Type: Full Time Education Level: 4 Year Degree Travel Percentage: Up to 25% Job Shift: Day Job Category: Information Technology About the Company SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cyber Security innovation to federal and commercial clients nationwide. Overview SBG is hiring a macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) Enterprise Engineering and Operations Support Services (CEEOSS) contract. The role directly supports CISA’s mission through enterprise-class endpoint management and engineering, serving federal employees who play critical roles in securing the nation’s infrastructure. This position is working on‑site in VA. Responsibilities Serve as the primary customer‑facing interface for macOS‑related incidents and service requests. Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF or mobility services. Assist with imaging, patching, application deployment, and account management for macOS devices. Collaborate with Tier 3/4 engineers to elevate complex issues and implement enterprise solutions. Write, bench‑test, and support Shell/Bash/Python scripting. Provide training and guidance to end users on macOS features, policies, and security best practices. Conditions of Employment Must be a US Citizen. Must be able to pass a Federal background check. Must be determined suitable for federal employment. Qualifications 3+ years of experience supporting macOS systems in enterprise environments. Familiarity with JAMF preferred; other MDM platforms (AirWatch, Intune) acceptable. Database management expertise preferred. Strong troubleshooting skills for endpoint, application, and user issues. Excellent customer service and communication skills. Shell/Bash/Python scripting skills preferred. Federal IT support experience preferred but not required. Eligible for DHS security clearance. Education BS Degree in Computer Science/Engineering or related discipline. Certifications Apple Certified Support Professional (ACSP) Apple Certified IT Professional (ACITP) Apple Device Support CompTIA Security+ Physical Demands Computer work – 100% of the time. Telephone work – 60% of the time. Reading – 100% of the time. Standing – 10% of the time. Sitting – 60% of the time. Walking – 5% of the time. Lifting – if traveling, ability to lift up to 50 lbs unassisted; otherwise up to 15 lbs unassisted several times a day. Travel – less than 10% per year via aircraft or private vehicle. Legal SBGTS, Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr Document Storage Systems