Customer Service Representative

Serve as the primary point of contact for assigned customer accounts, providing timely, professional, and solutions-focused support. Respond to customer inquiries promptly, communicate shipment or operational updates, and proactively manage customer expectations. Coordinate closely with warehouse operations to resolve service issues, investigate discrepancies, and ensure customer requirements are met. Take ownership of customer concerns through resolution, escalating issues to management when appropriate. Track customer requests, value-added services, and operational activities while maintaining accurate documentation and shared records. Coordinate weekly billing activities with the Finance team to ensure timely invoices, resolve billing discrepancies, and support the weekly billing cycle. Assist with customer claims by gathering documentation, maintaining claim records, and supporting investigations alongside the operations team. Prepare and maintain customer reports, KPI trackers, meeting minutes, contracts, and operational documentation using Microsoft Excel and shared file systems. Participate in regular customer meetings and internal operational reviews, providing updates and supporting continuous improvement initiatives. Maintain accurate customer information within warehouse management systems and internal databases. Collaborate with cross-functional teams to ensure service expectations, contractual commitments, and customer deliverables are consistently achieved. Promote a safe, organized, and customer-focused work environment while demonstrating Rhenus values in daily interactions. Perform other duties and special projects as assigned. #J-18808-Ljbffr Rhenus Group