Customer Solution Specialist

Overview The deugro group is an umbrella organization for various companies, operating in different areas of project logistics, with 1,500+ specialist employees worldwide. Having 70+ offices located in more than 40 countries, we are strategically placed to service our clients across road, rail, ocean and air freight. Coupled with our supply chain logistics expertise, deugro group are a true logistics expert of choice. Under the umbrella of deugro group, we cover all corporate functions such as accounting and finance, human resources, business processes, IT, consolidation, marketing and QHSES. Become a part of our talented deugro team, as we look for a Customer Solution Specialist in The Woodlands (Houston), USA or near to our other offices in Erie, PA 16510 or Greenville, SC 29615, USA. Responsibilities Customer Implementations: Ensure successful onboarding and implementation of new customers based on customer requirements and technical feasibility. This includes developing and managing standard operating procedures (SOPs) for operations for customer implementations to ensure consistency and efficiency. Stakeholder Coordination: Ensure involvement of all relevant stakeholders, including sales representatives, operations teams, and business process optimization (BPO) team, during customer transitions/implementations. Project Management: Managing delivery and associated project management, ensuring that projects are completed on time. Process Management: Develop and manage standard operating procedures (SOPs) for customer implementations, ensuring consistency and efficiency. Reporting and Analysis: Utilizing tools such as Power BI dashboards to monitor data quality, generate reports, and provide insights and recommendations for continuous improvement. Customer Communication: Maintain clear and effective communication with customers throughout the implementation process, addressing any concerns and ensuring a smooth transition. Customer Service Management: Responsibility for addressing customer concerns, and addressing customer feedback and concerns to operational teams and technical team. Training and Support: Providing training and support to customers and internal teams to ensure a thorough understanding of new systems and processes. Qualifications Completed vocational training in freight forwarding or a comparable qualification. At least 5 years of professional experience in international forwarding. Ideally, experience in business implementations and working with CargoWise One. Strong analytical thinking and problem-solving abilities. Professional proficiency in English, both written and spoken. Results-oriented mindset with strong communication skills, adaptability to change, and a high level of integrity. What makes us the ideal choice A family-owned enterprise established in 1924, has evolved into a leading global specialist in project freight forwarding. Our expertise spans various cargo types including break bulk, out of gauge, dangerous goods, and oversized shipments. Complementing our core services are affiliated entities specializing in transport engineering solutions, global ocean transportation, and specialized transportation assets. We take pride in our commitment to employees, offering opportunities for long-term career growth, hybrid work arrangements, and flexible scheduling options. We eagerly seek candidates who possess enthusiasm, passion, and innovative thinking, valuing their ability to translate ideas into action through dedication rather than solely relying on their resume or career history. We value diversity and welcome all applications - regardless of gender, nationality, ethnic or social origin, religion, disability, age and sexual orientation. 480 Wildwood Forest Drive, Suite 350, The Woodlands, TX 77380 USA Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr deugro