Service Coordinator

Benefits 401(k) Health insurance Paid time off Bonus based on performance Competitive salary Dental insurance Opportunity for advancement Training & development Vision insurance Wellness resources Service Coordinator — Simplified Integrations | Tracy, CA Full‑Time | Monday–Friday | 8:00 AM–4:30/5:00 PM Pay Range: $28–$34/hour DOE About Simplified Integrations Simplified Integrations is a fire life safety and low voltage integration company serving commercial and multifamily properties throughout the Greater Bay Area and surrounding regions. Our mission is to simplify fire life safety so property teams can operate with confidence. We support customers through fire alarm, monitoring, inspections, service, repairs, and low voltage solutions. We build a thoughtful, accountable, high‑performing team that values clear communication, ownership, follow‑through, and doing the job right. Our core values are SIMPLE: S —Solutions‑Oriented I —Integrity M —Mastery P —Proactive L —Love E —Efficiency. Position Summary Simplified Integrations is hiring a Service Coordinator to keep the Service Department organized, scheduled, documented, and moving forward. This role serves as the coordination point between customers, technicians, service leadership, monitoring partners, compliance needs, and internal operations. The Service Coordinator receives and routes customer requests, supports scheduling, prepares technicians for upcoming work, follows up on open items, assists with inspection closeout, and helps ensure service work is accurately tracked. Objectives Acknowledge customer requests quickly and professionally. Capture and track service requests accurately. Keep upcoming schedules confirmed and organized. Make sure technicians have the information they need before arriving onsite. Follow up on open tasks, pending confirmations, and missing documentation. Support inspection scheduling, notices, confirmations, and closeout. Help move completed service work through reporting and billing. Escalate blockers, urgent issues, critical deficiencies, and compliance concerns early. Create visibility for service leadership so work does not fall through the cracks. Responsibilities Customer Communication Answer incoming calls professionally and route them appropriately. Monitor service‑related emails and respond or route according to process. Acknowledge customer requests promptly. Gather complete intake information before creating or handing off work. Send scheduling emails, notices, confirmations, and follow‑up communication. Confirm access details, site contacts, arrival windows, and special instructions. Escalate customer complaints, urgent compliance issues, and sensitive situations to the correct leader. Scheduling and Dispatch Support Schedule service calls, inspections, repairs, follow‑up visits, and maintenance tasks. Assign technicians based on technician level, scope, location, urgency, and Service Manager direction. Avoid scheduling conflicts, unrealistic drive times, and unclear time windows. Work ahead through layered schedule checkpoints: forecast, quarter, month, week, and day‑before confirmation. Prepare and confirm upcoming schedules so technicians and customers are aligned before arrival. Raise scheduling blockers early. Technician and Service Support Confirm technicians have the information they need before going onsite. Follow up on open or incomplete technician tasks. Request missing notes, photos, status updates, or closeout information. Help resolve access issues, contact issues, scheduling questions, and documentation gaps. Route technical questions to the Service Manager, Lead Tech, or appropriate field leader. Inspection and Closeout Support Schedule inspections based on customer requirements, compliance deadlines, recurring frequencies, technician availability, and property access. Send pre‑inspection notices and required customer communication. Track inspection confirmations. Support inspection closeout by tracking report status, billing status, deficiency status, and estimates needed. Follow up on missing reports, photos, notes, or closeout documentation. Escalate missing reports, incomplete checklists, critical deficiencies, or urgent compliance issues. Service Billing, Reports, and Standard Estimates Send completed service reports and invoices to customers after Service Manager review/approval. Help move approved service work to billing quickly so completed work does not sit. Prepare and send standard pricing estimates for simple, pre‑approved scopes such as extinguishers, batteries, basic parts, or approved price‑list items. Support same‑day field approvals when a technician is onsite and identifies simple additional work that can be completed immediately. Contact the customer for quick approval when needed, request PO information, and update the job record. Escalate anything outside standard pricing, unclear scope, code/compliance questions, critical deficiencies, or non‑standard repairs to the Service Manager before sending pricing. What Success Looks Like Customers are acknowledged quickly. Technicians are prepared before arriving onsite. The schedule is clear, realistic, and confirmed. Open tasks are followed up on daily. Service work is accurately tracked. Inspection closeouts continue moving forward. Service reports and billing are not sitting unnecessarily. Blockers are raised early. The Service Manager has visibility without chasing every detail. Required Skills Strong organization and attention to detail. Strong written and verbal communication. Professional phone presence. Ability to manage high‑volume email, calls, schedule changes, and internal requests. Calm under pressure. Strong follow‑through. Comfortable learning service software and internal systems. Ability to follow checklists and documented processes. Ability to communicate with technicians, managers, property managers, building engineers, vendors, and customers. Ability to prioritize urgent life safety, compliance, and customer issues. Ownership mindset and willingness to improve quickly. Preferred Experience Dispatch, service coordination, scheduling, customer service, office administration, or operations support. Fire life safety, low voltage, construction, trades, property management, facilities, or field service experience preferred but not required. Experience supporting technicians or field teams is a plus. Experience with compliance‑sensitive work is a plus. Growth Track This role offers multiple growth paths based on performance, strengths, and business needs. A strong Service Coordinator may grow into account ownership, supporting an assigned group of service customers as the company scales. They may also advance into a service operations path such as Senior Service Coordinator, Service Operations Lead, or Operations Support Lead. Growth is based on ownership, accuracy, customer communication, schedule control, billing support, SOP adherence, and the ability to operate independently. Compensation, Schedule, and Location Pay Range: $28–$34 per hour, based on experience, skill level, and role fit. Schedule: Monday through Friday, 8:00 AM–4:30/5:00 PM depending on lunch preference. Location: Based in Tracy, CA, supporting customers and field teams throughout the Greater Bay Area and surrounding areas. Who This Role Is Best For This role is ideal for someone who loves making chaos organized. You enjoy checklists, calendars, clear communication, clean systems, and finishing what you start. You are not easily overwhelmed by moving parts. You understand that a small missed detail can become a big operational problem, so you take accuracy seriously. You are a team player who wants to help build something excellent. Who This Role Is Not For This role is not for someone who wants slow‑paced work, avoids phone calls, struggles with follow‑up, dislikes details, or needs constant reminders to complete tasks. It is not a "just answer phones" role. It is a coordination and accountability position that protects the Service Department, the field team, the customer experience, and the company’s ability to deliver excellent work. Equal Opportunity Statement Simplified Integrations is committed to creating a professional, respectful, and team‑oriented workplace. Employment decisions are based on qualifications, performance, company needs, and alignment with SI’s mission, values, and standards. #J-18808-Ljbffr