Digital Customer Success Manager (DCSM)

Job Title: Digital Customer Success Manager (DCSM) Location: Newtown Square, PA Work Model: Hybrid Work Model Purpose and Objective SAP America, Inc. seeks a Digital Customer Success Manager (DCSM) at our Newtown Square, PA location to engage, enable, and support customers in an assigned region on post‑sales engagement methodology and post‑sales related topics across cloud or LOB‑specific areas. Responsibilities Provide value and expertise regarding specific LOBs to ensure the continuity of the customer’s cloud subscription‑based solutions and maximize their usage at the product level. Support assigned customers to establish their own customer success practice, utilize best practices, monitor adoption, and collect feedback to continuously improve processes and tools to ensure Customer Success. Establish a sustainable Customer Success practice that drives cloud subscription adoption, renewals, and the expansion of SAP’s footprint. Assure customer value realization, secure renewals, reduce cancellations, and enable business expansion. Govern and direct work to enable customers on the documentation and support of their customer’s business strategy, objectives, and goals. Review business cases to facilitate value realization checks with assigned customers. Execute Customer‑level Relationship Assessments and coordinate and consolidate LOB Relationship Assessments. Stay knowledgeable on customers’ industry, business strategy, and market conditions/climate. Simplify the customer engagement model by acting as the post‑sales SAP face to the customer. Identify and mitigate risks to current and future recurring revenue. Assure the customer has a success plan for all their entitlements (Consumption and Commercials). Education and Occupational Experience Bachelor’s degree or foreign equivalent in Business Administration, Computer Science, Engineering or a related field of study and two (2) years of experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Business Administration, Computer Science, Engineering or a related field of study. Qualifications / Skills and Competencies Prior experience, internship, or academic coursework to include each of the following: SAP Enterprise Resource Planning (ERP) including integration and SAP HANA Platform SAP S/4HANA Private and Public Cloud solutions Drive RISE Adoption Framework for SAP S/4HANA Private and Public Cloud customers Secure early renewals, replacements, and upsells on Cloud Subscriptions Renewal forecasting and customer churn prevention analysis Travel Position requires up to 40% domestic travel to various and unanticipated customer sites nationwide to implement SAP business solutions. Compensation Range Transparency The annual base salary range for this position is $106,974–$124,560. The targeted combined range for this position is $106,974–$155,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc., as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Equal Employment Opportunity Statement SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: View email address on click.appcast.io. Requests for reasonable accommodation will be considered on a case‑by‑case basis. #J-18808-Ljbffr SAP SE