Administrative Assistant, Service

About the Company

Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing. We actively seek Team Members who embody our corporate values of People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity to further our mission to make a positive impact in the lives of the individuals we serve. Our people thrive in a respectful, inclusive environment with many opportunities for development and advancement.

Job Summary

As a direct report to the Property Manager, the Administrative Assistant will support and lead key functions of the local property office including organization and routine processes of procurement, service, and accountability. The ideal candidate should have excellent communication skills (bi-lingual in English and Spanish), attention to detail, and a welcoming demeanor who works well independently. This role is part of the National Service team and is vital to the success of the property team.

Compensation

Compensation range will be based on applicable experience and proximity to the posted requirements.

Essential Job Functions

Administrative Support, Organization, and Customer Service: - % of Time Spent - 100%

• Organize and maintain paper and digital files in the local property office
• Build and maintain relationships with all Team Members and customer contacts
• Prepare and distribute correspondence, memos, and reports
• Schedule meetings, appointments, and catering arrangements
• Manage key calendar and deadline reminders
• Answer phones, take messages, and direct calls
• Handle incoming and outgoing mail and correspondence
• Provide urgent and excellent customer service
• Greeting visitors and handling inquiries
• Observe and maintain a clean, secure, and organized workspace
• Ensure strong accuracy and attention to detail in all tasks
• Cultural leadership and participation
• Directly supports and contributes to the Company's mission to make a positive impact in the lives of the individuals we serve, by modeling our company's core values
• Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies.
• Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment
• Other duties to be performed, as assigned

Benefits

• Healthcare: Medical, Dental, Vision, Voluntary Life, Group Life, Voluntary AD&D, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, and Pet insurance (effective the first day of the month following start date)
• Paid Sick Time
• Paid Holidays
• Paid Personal Time Off

Requirements

Required Abilities, Requirements, and Qualifications

• 2+ years of experience in related field required or similar role
• Proficient in Microsoft Office (365-PC), FedEx Online, Form I-9 and employment document review programs, WhatsApp, and phone system management
• Bilingual English and Spanish
• Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship
• High School diploma required
• Proficiency in Microsoft Office (365-PC)
• Experience in Adobe Suite, DocuSign, and Microsoft Dynamics CRM is a plus
• Adaptable to learn new software platforms and systems
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
• Hold a valid drivers' license and have reliable transportation to commute to job site(s)/location(s)
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers

Physical Demands

While performing the duties of this job must have the:

• Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently
• Ability to push and pull objects weighing up to 25 lbs. as needed
• Capability to reach overhead and extend arms for various tasks
• Ability to bend, squat, and kneel required
• Ability to operate tools, equipment, or machinery requiring fine motor skills
• Ability to stand and walk for extended periods, up to 8 hours
• Ability to work extended hours including nights and weekends
• Work may be performed indoors and outdoors in various weather conditions, including heat, cold, rain, and wind
• Reasonable accommodation may be made to enable individuals with disabilities or other qualifying reasons to perform the essential functions of this position

An Equal Opportunity Employer

Xclusive Services is committed to a diverse and inclusive workforce and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, family planning, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.