Automotive Service Advisor

Senior Service Advisor — Lamborghini Minneapolis On-target earnings: $100,000+ About the Role Lamborghini Minneapolis is looking for a Senior Service Advisor who sets the standard for client experience in the service drive. You'll own the relationship from check-in to delivery, acting as the bridge between our clients and our technical team — ensuring every interaction reflects the precision and care the Lamborghini name demands. This is a performance-driven role for someone who combines genuine client care with strong service sales ability and the organizational discipline to manage a high-end, high-volume environment. What You'll Do Own the full-service journey: check-in, repair order development, technician coordination, delivery, and follow-up Conduct detailed vehicle walk-arounds and document condition, mileage, VIN, and client concerns accurately Write clear, comprehensive repair orders and communicate timelines, costs, and recommendations with confidence Use TruVideo and digital inspection tools to walk clients through vehicle condition and recommended services Identify and sell additional maintenance, repair, and service opportunities Coordinate vehicle staging, transportation, and final delivery logistics Follow up proactively to drive client satisfaction and repeat business Partner with technicians, service administration, and dealership leadership to maintain an efficient workflow Required Qualifications Prior automotive service advisor experience Strong understanding of repair and maintenance processes, timelines, and costs Proven ability to explain technical information clearly to non-technical clients Demonstrated service sales performance High attention to detail and organizational discipline under volume Proficiency with dealership management systems and technology Valid driver's license with a clean driving record Background check and MVR review required Preferred Qualifications Luxury or exotic brand experience (Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or similar) Experience with high-net-worth clients or in a luxury retail environment Familiarity with Tekion, Reynolds & Reynolds, or comparable DMS platforms Experience with digital inspection, video, and electronic estimating tools What We Provide Full access to dealership systems, digital inspection and estimating technology, service management tools, and manufacturer resources needed to support clients at the highest level. What We Expect Consistent service sales and hours-sold performance CSI scores at or above applicable benchmarks Accurate repair orders, estimates, and client documentation Proactive communication that protects client expectations and minimizes delays A luxury-level experience, every visit, every client PERFORMANCE EXPECTATIONS Maintain strong service sales and hours-sold performance. Maintain client satisfaction at or above applicable CSI expectations. Build repeat service business through proactive communication and follow-up. Maintain accurate repair orders, estimates, documentation, and client communications. Minimize missed expectations, communication gaps, and service delays. Maintain efficient service workflow from vehicle check-in through final delivery. Consistently deliver a luxury-level client experience. Reports to: Service Manager / Parts & Service Leadership #J-18808-Ljbffr