Department Manager

Responsibilities Leads by example in providing extraordinary service where all customers feel welcome, heard and valued Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team Requirements 2+ years of retail leadership experience Strong merchant skills and a history of delivering financial results Proven record of developing great talent Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays #J-18808-Ljbffr